new user can't login

  • Resolved girasoliverdi

    (@girasoliverdi)


    8 years, 9 months ago

    I bought my domain/hosting on bluehost, received an email from MOJO Marketplace saying that the Worpress installation was completed, clicked on the link in the email to go to my arming URL, got to a wordpress page to login into my account, put my username and password and keep getting this error message “ERROR: The password you entered for the username girasoliverdi is incorrect. Lost your password?”. If I click on LOST YOUR PASSWORD, nothing happens, the error message disappears but the page is still the same one and I can’t login.
    Nice start to my WordPress experience….
    Has anyone had the same problem?
    A hand would be REALLY appreciated. 😉

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    8 years, 9 months ago

    I bought my domain/hosting on bluehost,

    – You did not tell how long ago? How long ago? The reason I ask is: it can take anything from 24 – 72 hours for DNS/nameserver records to fully propagate if you’ve just purchased or transferred a domain name. Your host can give you better idea.

    Thread Starter girasoliverdi

    (@girasoliverdi)

    8 years, 9 months ago

    Hi Tara,
    Thank you for your reply. 😉
    I bought it about one hour ago.
    I contacted Bluehost but they said they can’t help me because they can’t access my account…

    Moderator t-p

    (@t-p)

    8 years, 9 months ago

    I bought it about one hour ago.

    First, as I said it can take anything from 24 – 72 hours for DNS/nameserver records to fully propagate if you’ve just purchased or transferred a domain name. Second, different networks will update at different times during this period, so you may need to get in touch with them for more details. That is, bear in mind that just because one provider has updated their records, it doesn’t mean that another will.

    – Also, make sure you have pointed nameserver properly. Your host can assisst you with that.

    Thread Starter girasoliverdi

    (@girasoliverdi)

    8 years, 9 months ago

    Update.
    I contacted Bluehost again today and this time the girl on the other end was very helpful and tried to solve the problem from her side and did it! Basically she deleted Worpress from my account, installed it again and Tha Dah!!!!!!!
    Now I better crack on with the work!

    Moderator t-p

    (@t-p)

    8 years, 9 months ago

    Glad to know it 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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