Hi there.
Does the 500 error occur on page load or once the chat has initiated?
Which file is this error referencing?
Hi there.
Please update to the latest version (4.4.1) and let me know if this issue persists?
Same problem, new console error.
SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data wplc_u.js:73:0
TypeError: wplc_visitor_name is undefined
User name and email were both put into chat box before it tried to connect.
Hi there.
This is the first time I’ve seen this.
Please advise what version of the plugin you are currently using? And what version of WordPress you are currently using?
WordPress v 4.2.2
Plugin v 4.4.2
Installed, fine
But no connection to Admin when user starts a chat?
You can find our url in email address as we do not want to post here 😉
@rik0399 Yes, no connection to Admin when user starts a chat. Email addresses and url’s do not post here.
Hi,
Updated to new version; works perfectly!
Great plugin, will check to see if it uses third party, if not I will buy no problem.
Just one ask – allow chat popup when admin when logged into dashboard and not chat plugin so admin can nav to other functionality 😉
Thanks you, fast response & support!
I’m not support, just a member looking for support for my problem. But yes, I think as long as you’re logged into the Admin panel of WP, the chat will pop up. You can test it on your system, just open another tab with your website on it and ititiate a chat.
Hi there.
So sorry for only getting back to you now.
Please confirm you are using the latest version of the plugin (version 4.4.4) as we have fixed quite a few bugs in the latest releases 🙂
The basic version will only show the chat window when the agent/admin is logged in to the site. The Pro version allows for the chat window to display and accept offline messages when agents are offline.
Hi,
Yes, I am using plugin version 4.4.4. The chat now connects but disconnects as soon as either party (user or admin) types anything into the chat box.
Hi there.
When chatting, are you aware of any JS errors that may occur on the user’s side, or the agent’s side in the chat window?
Yes, on user side. Changed the user email in the errors to “email address” so it would show here and be crawled by bots.
{“check”:true,”wplc_name”:”user test”,”wplc_email”:”email address”,”cid”:”11″,”status”:”2″}
wplc_u.js:72 {“check”:true,”wplc_name”:”user test”,”wplc_email”:”email address”,”cid”:”11″,”status”:”3″,”data”:null}
2wplc_u.js:72 {“check”:true,”wplc_name”:”user test”,”wplc_email”:”email address”,”cid”:”11″,”status”:8,”data”:”Admin has closed and ended the chat”}
10wplc_u.js?ver=4.2.3:72 {“check”:true,”wplc_name”:”user test”,”wplc_email”:”email address”,”cid”:”11″,”status”:8,”data”:”Admin has closed and ended the chat”}
Hi there.
We will be releasing quite a large update this week covering quite a few bug fixes this week. It should rectify the issues you are experience too.
My apologies for the inconvenience caused.
