• Resolved WFSupport

    (@wfsupport)


    We’re looking to hear how Wordfence has helped your site. Was Wordfence able to protect you? Are there any particular features you love the most? Tell us why. If you have a story to tell, email it to feedback [at] wordfence.com. We’d love to hear from you.

    tim

    https://wordpress.org/plugins/wordfence/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi, I am paying for premium and enables country blocking, but for some reason, are getting people from blocked countries trying to log in to my site. WTF???

    maybe i should ask for a refund?

    please explain….and make it fast

    Plugin Author Wordfence Security

    (@mmaunder)

    Hi,

    I’m Mark Maunder, the founder. We have Tim, Brian and Matt all working hard in the forums to provide an excellent level of support. In addition, we provide a paid support system at support.wordfence.com for premium customers just like you.

    I’d strongly recommend you use support.wordfence.com and if you’d like you can also post a regular post in the forums.

    Posting a reply to a forum ‘sticky’ is not going to get you faster support. In addition, ‘WTF” and ‘make it fast’ also doesn’t help – our team works pretty hard for our customers and they tend to make-it-fast by default.

    We also are unable to look up your username without some additional info which I wouldn’t want you to post here. So please open a ticket asap at support.wordfence.com and we’ll either process an immediate refund if that’s what you want or work the issue.

    Regards,

    Mark Maunder
    Wordfence Founder/CEO.

    Hi Mark,
    I did click on a link support.wordfence and was brought here, so assumed this was support. As for sticky notes, i do not know what they are. I only know that i paid for a premium service because it said i could block by country, yet got a report that 2 different people had tried to hi jack my website and these were from countries that i blocked. go figure? so “WTF” and “make it fast” seem very appropriate and reasonable statements/requests to make from my point of view ( i am sure you understand. Being Australian, we like things to do what they claim to do and don’t wait around for an answer to magically appear, we go looking for it. like we not talking about someones dog pooping on my lawn, we are talking about someone trying to hijack my website. That being said, i will once again attempt to look for wordfence support.

    Kindest Regards

    in addition, “support” never seem to ask the question whats wrong, only give questions they think are relevant. Support is not what it used to be.

    incidentally, why do i need to scan over 93 pages just to see if my issue is there? insert more “WTF” here. a text search would be nice.and how do i post? if there is a widget there to make a post, it is well hidden

    Plugin Author Wordfence Security

    (@mmaunder)

    http://support.wordfence.com/ is where you want to open a priority support ticket as a paid customer. One of our team will be happy to help.

    Regards,

    Mark.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Got a Wordfence success story?’ is closed to new replies.