Pages Not Found?

  • Soulcare1

    (@soulcare1)


    8 years, 10 months ago

    Hello,

    Our WordPress website is having some issues and our entire tech department is unavailable this week. We’ve never had this issue before, but for the last week every page we have comes back as “page not found.” Any custom links to media content still work, but the pages are down.

    I’ve updated the WordPress version and checked everything I can think of checking. Does anyone have an idea where to start trouble shooting this?

    Thank you!

    David

Viewing 4 replies - 1 through 4 (of 4 total)
  • kmessinger

    (@kmessinger)

    8 years, 10 months ago

    Have you tried:

    • flushing any caching plugins you might be running, as well as server and/or browser caches.
    • deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
    • switching to the Twenty Fifteen theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentyfifteen. That will force your site to use it.
    • manually upgrading. When all else fails, download a fresh copy of the latest.zip file (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.
    Thread Starter Soulcare1

    (@soulcare1)

    8 years, 10 months ago

    I can log-in to my dashboard and that’s where I upgraded the WP version. The problem is not browser related. Every computer and browser exhibits the same issue with the pages “not being found”.

    The website is “mysoulcare.com” if you would like to see what I am referring to.

    If it seems like I misunderstood some of the instructions please let me know. I have managed the aesthetics and content of the website through the dashboard in the past, but this seems to be a link or code issue.

    David

    kmessinger

    (@kmessinger)

    8 years, 10 months ago

    The steps I listed above are WordPress debugging 101. We do this to rule out problems. This is where the trouble shooting starts.

    MarkRH

    (@markrh)

    8 years, 10 months ago

    Maybe your permalinks got borked. Try going into Settings -> Permalinks and setting to the default (?p=123) and see what happens. If things start working the switch back to what you had.

    Well, did you fix it? I just went to the site and clicking on various menu items brings up the right pages.

Viewing 4 replies - 1 through 4 (of 4 total)
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