Map and large photo not showing

  • Resolved b1gft

    (@b1gft)


    8 years, 10 months ago

    Hi,
    I installed geodirectory on my test site, it worked perfect. I then put it on the site I wanted to use it on. The map does not load and the photos, when the small photos load, the large one does not. When you click on a small photo, the photo opens up in a new page. I was using the dummy data.
    I tested the settings and they are the same as on my test site. I installed it on two other sites, one worked, one did not.

    I tried deleting the plugin and reinstalling, but they still did not work.

    https://wordpress.org/plugins/geodirectory/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Paolo

    (@paoltaia)

    8 years, 10 months ago

    Hi,

    there is probably a js conflict with the theme used or another plugin.

    If you register in our support forum, you will be able to send us url and admin credentials so that we can have a look.

    Let us know,

    Thanks

    Thread Starter b1gft

    (@b1gft)

    8 years, 9 months ago

    Thanks Paolo for reply. Its a fresh WP install, no plugins, except yours and WP default theme.

    I use two hosting companies, it worked on one hosting did not on the other (the one I needed)
    I came across this same problem with an event plugin. The hosting company that it did not work on has a security module, called ModSecurity. I deactivated the module on another site and installed geodirectory, and it worked. So I am nearly sure its the ModSecurity that is stopping geodirectory installing correctly.

    So I went back and deleted the plugin from the first site and reinstalled it, with the ModSecurity settings to off. It did not work, but it still had my dummy data set. So I need to delete the geodirectory files from the database.
    If you could point me to the best and quickest way to do this, that would be great.
    If a fresh install works,with modsecurity off (which I am very sure it will) it could help other people as well.

    Plugin Author Paolo

    (@paoltaia)

    8 years, 9 months ago

    The best way would be to drop the database and start over.

    However once you turn off ModSecurity, what’s on the database doesn’t and shouldn’t change.

    Everything should start working after restarting the webserver.

    WordPress and ModSecurity aren’t best friends. GeoDirectory hates it.

    Either your hosting provider disable it completely, or you will need to change provider.

    Thanks

    Thread Starter b1gft

    (@b1gft)

    8 years, 9 months ago

    You marked this resolved, but its not.
    I deactivated ModSecurity and did two new installs,on two other domains, same problem.

    No other plugin installed and only default themes.

    Plugin Author Paolo

    (@paoltaia)

    8 years, 9 months ago

    Hi,

    I marked this resolved, because as you said, the problem isn’t GeoDirectory, but the server configuration.

    If it was GeoDirectory it wouldn’t work on your other server too.

    Many hosting provider don’t really give you an option to enable/disable modules. Probably ModSecurity is still active.

    I would consider looking into alternative hosting providers.

Viewing 5 replies - 1 through 5 (of 5 total)
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