Comment box disappeared after 1.1.0 update

  • silveraden

    (@silveraden)


    8 years, 11 months ago

    Hi plugin author,

    I’ve been using your plugin for quite some time and had no problems after many updates. But after updating to 1.1.0, the comment box disappeared in all the posts.

    As temporary measure, I manually put the shortcode in some of the posts and the comment box including the old comments appeared again.

    But because my site has already tons of posts, it would be time consuming for me put the shortcode in every post.

    Hope you can help me make the comment box automatically appear again.

    Thanks

    https://wordpress.org/plugins/facebook-comment-by-vivacity/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Team Startbit

    (@vivacityinfotechjaipur)

    8 years, 11 months ago

    Hello Silveraden,
    Greetings!

    We have reviewed your message. It seems like you added shortcode on post editor in Wp back-end for every post.
    No need to add shortcode in post editor.
    Just open your single.php file and put shortcode like below code in this file which you are using for display posts in front-end:

    <?php echo do_shortcode(‘[vivafbcomment width=”375″ count=”on” num=”6″ countmsg=”awesome comments”]’); ?>

    Note: Only use “url” parameters in shortcode, if you want to use static url for Fb comments . Like url=”http://vivacityinfotech.net/&#8221; otherwise don’t use url parameter in shortcode. It will automatically use current post url.

    Let us know if you need more help.

    Thanks & Regards
    Team Vivacity

    Thread Starter silveraden

    (@silveraden)

    8 years, 11 months ago

    Thanks for the reply.

    I haven’t tried your advice yet. As I said, I only used the shortcode as a TEMPORARY measure because the comment box disappeared.

    I was wondering if there was a bug or incompatibility of the updated version to my theme, which is why it disappeared.

    Any possible reason why this problem happened?

    I’ll be happy if I don’t need to put the shortcode on any file in order for the comments to appear again.

    Regards

    Plugin Author Team Startbit

    (@vivacityinfotechjaipur)

    8 years, 11 months ago

    Hi Silveraden,

    I have review your issue. But I need your wp-admin detail. So can you please provide me wp-admin details? then I will able to check it .

    Thanks & Regards,
    Team Vivacity

    Thread Starter silveraden

    (@silveraden)

    8 years, 11 months ago

    Hi,

    Yes, I can provide you my wp-admin details, but can I do it via the Contact Form of your website?

    Anyway, I try not to include the shortcode on the last part of new posts, and the comment box appears. But after checking the page again, the box disappears. I am left with no choice but to put the shortcode again.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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