Facebook and Instagram feeds displaying unserialize() warning messages

Resolved kikilin
(@kikilin)

8 years, 11 months ago

My Facebook and Instagram feeds were working fine until I ran the latest FTS update 2 days ago.

Now both (each) my Facebook and Instagram feeds are showing this error message to my visitors:

Warning: unserialize() expects parameter 1 to be string, array given in /home/content/p3nexnas05_data01/74/2118574/html/wp-content/plugins/feed-them-social/includes/feed-them-functions.php on line 1462

Below the warnings are

“No Posts Found. Are you sure this is a Facebook Page ID and not a Facebook Group or Event ID?”

and

“Looks like instagram’s API down. Please try clearing cache and reloading this page in the near future. If it continues try adding your own API Token to the Instragram Options page of our plugin.”

When I am logged into my site, the Instagram feed seems to work fine and the Facebook feed displays…

Error: An unexpected error has occurred. Please retry your request later.
Type: OAuthException
Code: 2

I have re-checked my Facebook App ID & Token setting, and re-checked my own Instagram API token setting. All seem to be working.

Any suggestions on how to fix this so unlogged-in users can see the feeds? My website is at ybgfestival.org, and the FTS feeds are at the bottom of the page.

https://wordpress.org/plugins/feed-them-social/

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Author slickremix
(@slickremix)

8 years, 11 months ago

Hey kikilin,
Sorry for the troubles!

Can you please copy and paste the report from the system info page under the FTS tab and also the shortcodes you are using to display the feeds!

May be better to post it on our support forum as you can set the post to private so others cannot view the information.
http://www.slickremix.com/support-forum/

Thanks,
Justin Labadie

Thread Starter kikilin
(@kikilin)

8 years, 11 months ago

Hi Justin,
I couldn’t figure out how to set a private post on your other support forum, but I’m not a premium user. Here are the further details…

SHORTCODES USED

[fts facebook id=ybgfestival posts_displayed=page_only height=250px type=page]
[fts instagram instagram_id=ybgfestival type=hashtag]

SYSTEM INFO REPORT

`
=============================================================================================
Versions
=============================================================================================
Feed Them Social Plugin version: 1.7.9
WordPress version: WP 4.2.2
Installed plugins: Admin Menu Editor Pro by Janis Elsts version 1.97,Anti-spam by webvitaly version 3.5,Co-Authors Plus by Mohammad Jangda, Daniel Bachhuber, Automattic version 3.1.1,Contact Form 7 by Takayuki Miyoshi version 4.1.2,Edit Flow by Daniel Bachhuber, Scott Bressler, Mohammad Jangda, Automattic, and others version 0.8,Email Address Encoder by Till Krüss version 1.0.4,The Events Calendar PRO by Modern Tribe, Inc. version 3.9,Feed Them Social (Facebook, Instagram, Twitter, etc) by SlickRemix version 1.7.9,Genesis Co-Authors Plus by Jean Galea version 1.3,Genesis Extender by The Cobalt Apps Team version 1.4.1,Genesis Printstyle Plus by David Decker – DECKERWEB version 1.9.3,Google Analytics by Yoast by Team Yoast version 5.4.2,Hotfix by Mark Jaquith version 1.0,Icegram by icegram version 1.9,Icegram Analytics by Icegram version 1.3,Jetpack by WordPress.com by Automattic version 3.5.3,Kiwi Logo Carousel by Yourstyledesign version 1.7.1,MailChimp for WordPress Lite by Ibericode version 2.3.2,(mt) MediaTemple System Plugin by Media Temple version 0.3,Regenerate Thumbnails by Viper007Bond version 2.2.4,Seamless Donations by David Gewirtz version 3.3.5,Simple Social Icons by Nathan Rice version 1.0.8,The Events Calendar by Modern Tribe, Inc. version 3.9.3,Ultimate Coming Soon Page by SeedProd version 1.14.3,Wordfence Security by Wordfence version 5.3.12,WordPress SEO by Team Yoast version 2.1.1,WP-Optimize by Ruhani Rabin version 1.8.9.10

=============================================================================================
Server Environment
=============================================================================================
PHP Version: 5.4.16
Server Software: Apache
WP Max Upload Size: 64 MB
WP Debug Mode: No
fsockopen: fsockopen is ON
cURL: cURL is installed on this server
`

Plugin Author slickremix
(@slickremix)

8 years, 11 months ago

Thanks for that, did you try to empty the cache? Also try deleting and reinstalling the plugin.

Thread Starter kikilin
(@kikilin)

8 years, 11 months ago

Oh yes, empty the FTS cache and my browser cache and the cache option from my hosting server were the first things I did. I did also deactivate and delete the plugin, and then re-installed. Did all that before I re-checked my tokens.

Plugin Author slickremix
(@slickremix)

8 years, 11 months ago

kikilin,
Well just an initial test shows it is working on our site using the test input.
http://feedthemsocial.com/?feedID=ybgfestival

So it could be either a plugin conflict or it is your server causing the issue.

Have you tried deactivating all of the plugins except FTS then reactivating and checking one at a time?

thanks,
Justin

Thread Starter kikilin
(@kikilin)

8 years, 11 months ago

I deactivated all plugins except for FTS. In that state, my feed shows fine when I’m logged in but when I’m not logged in it still shows:

Warning: unserialize() expects parameter 1 to be string, array given in /home/content/p3pnexwpnas10_data03/78/2604578/html/wp-content/plugins/feed-them-social/includes/feed-them-functions.php on line 1462
Facebook Posts
No Posts Found. Are you sure this is a Facebook Page ID and not a Facebook Group or Event ID?

Warning: unserialize() expects parameter 1 to be string, array given in /home/content/p3pnexwpnas10_data03/78/2604578/html/wp-content/plugins/feed-them-social/includes/feed-them-functions.php on line 1462
Instagram Photos
Looks like instagram’s API down. Please try clearing cache and reloading this page in the near future. If it continues try adding your own API Token to the Instragram Options page of our plugin.

I guess my next step is to ask my hosting service for help, and then if no luck reverting my site to pre-5/17/15 FTS update condition.

Plugin Author slickremix
(@slickremix)

8 years, 11 months ago

Hey Kilillin,
can you please install this version of free plugin http://www.slickremix.com/downloads/feed-them-social2.zip This is not a live version but we are unable to replicate the issue on our server and want you to test to see if it resolves the warnings at least.

**Note** this may not completely resolve the issue.

Thanks,
Justin

Thread Starter kikilin
(@kikilin)

8 years, 11 months ago

Hi Justin,

That version of FTS you gave me the link for totally worked! My FB & Instagram feeds are both back to working as expected.

Thank you thank you thank you.

Appreciate all the help, especially for us non-premium users.

Plugin Author slickremix
(@slickremix)

8 years, 11 months ago

No problem, glad to hear that worked! If you get a chance to leave a review that would be awesome! https://wordpress.org/support/view/plugin-reviews/feed-them-social#postform

I noticed your facebook feed like button text is black next to the button. If you go to the Facebook Options page and choose light, you will be able to read the text better 🙂

Spencer

dtdgoomba
(@dtdgoomba)

8 years, 10 months ago

Was this fix incorporated beyond 1.7.5? I had 1.8.1 on our site and we still had the occasional error that would break the site layout. I just used the zip above to test, but I prefer not to have an out-of-date plugin in place. I’ll monitor and see if this works. Thanks for looking into it.

Plugin Author slickremix
(@slickremix)

8 years, 10 months ago

No we are still unable to get someone who can duplicate a site that has this issue for us to debug. We are at a loss as to why this is happening only when being logged out of the site. If you would like to help, please email us at support @ slickremix.com, we are willing to pay for your time.

Spencer