Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author embedplus

    (@embedplus)

    Hi there,

    Thanks for the details. That’s really unusual, because that notification is simply using WordPress’ own built-in notification system. There must be something in your admin somewhere that is specifically targeting the “dismiss” button and making it disappear. Let’s start with these questions:

    1. Did you ever have version 9.7 installed, or is 9.8 the first installation for you?
    2. If you did have 9.7, did you install any other plugins between then and now (please list if so)? One of those plugins might be the cause of this issue.
    3. Are you familiar with using “Inspect Element” in Chrome, or Firebug in Firefox?

    Lastly, if you add the below to “functions.php” and save, and refresh the page, does the “dismiss” button appear?

    add_action('admin_head', 'display_dismiss_button');
    function display_dismiss_button() {
      echo '<style>
      .wp-pointer-buttons {display: block !important; height: 20px !important;}
      </style>';
    }

    Thanks,
    EmbedPlus Team

    Thread Starter myndserv

    (@myndserv)

    Hi
    1) This is the first install
    2) n/a
    3) Yes, use it all the time!

    4) When I added the code, it broke the admin section of wordpress… so had to remove it. Nothing would lode, just a blank white page

    Plugin Author embedplus

    (@embedplus)

    Great, since you’re familiar with inspect element:

    Please use inspect element for the notification. You’ll find the main container div with the class “wp-pointer-content” (see attached screenshot).
    Within that, there’s an “H3”, a “P” tag, and also there should be a div with the class “wp-pointer-buttons”. Do you at least see this div?
    Inside the div should be an “a” tag with the text “Dismiss” inside it. Do you see this text?

    If you see both of the above: then the html markup is there but something in your admin is specifically hiding the button via CSS for some reason. You would be able to see in the developer tools “Styles” tab what CSS rule is hiding the dismiss button. You would also see what file/line is the culprit.
    If you do not see the markup at all in the above: let us know.

    Thanks,
    EmbedPlus Team

    Plugin Author embedplus

    (@embedplus)

    Great, since you’re familiar with inspect element:

    Please use inspect element for the notification. You’ll find the main container div with the class “wp-pointer-content” (see attached screenshot).
    Within that, there’s an “H3”, a “P” tag, and also there should be a div with the class “wp-pointer-buttons”. Do you at least see this div?
    Inside the div should be an “a” tag with the text “Dismiss” inside it. Do you see this text?

    If you see both of the above: then the html markup is there but something in your admin is specifically hiding the button via CSS for some reason. You would be able to see in the developer tools “Styles” tab what CSS rule is hiding the dismiss button. You would also see what file/line is the culprit.
    If you do not see the markup at all in the above: let us know.

    Thanks,
    EmbedPlus Team

    Thread Starter myndserv

    (@myndserv)

    Hi,

    Thanks for that – the plugin that was causing the problem was ‘LeadIn’, a very handy tool that lets you track what pages a user has visited before they complete a contact form.

    Turning it off let me kill the message, thanks for the help!

    Plugin Author embedplus

    (@embedplus)

    Great. You might want to notify the LeadIn plugin authors about their bug.

    Closing this thread.
    -EmbedPlus Team

Viewing 6 replies - 1 through 6 (of 6 total)
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