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  • Thread Starter tsoheili

    (@tsoheili)

    I hope someone is able to give me some tips on why this is happening. If a free membership account attempts to upgrade to a paid account their account does not upgrade even though they pay going through the regular steps.

    A user that does not already have an account is able to purchase and receive the proper account with any problems.

    1. Does the payment go through?

    2. Are they logged in when attempting to upgrade?

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