Dashboard>Appearance>Themes>Add New – It's Blank!

  • Resolved David

    (@dmillerweb)


    8 years, 12 months ago

    I am webmaster for maybe a dozen WP websites.
    On just ONE of them (but not the others, so far), when I am on the dashboard and want to browse new themes, the WP Admin Theme Browser is totally inoperative.

    I have no clue how this happened, or why.

    I go to the Dashboard, Appearance>Themes and click on the Add New button, and I get the standard header, but NO themes are displayed. I click on the various tabs (Featured, Popular, Latest, Feature Filter), and there is nothing but a blank screen below the tabs. I click on the “Upload Theme” button and nothing happens.

    If I manually upload a theme using FTP, it appears in the installed themes browser, but I am unable to upload themes from within WP.

    How can I fix this?

    The website in question is http://www.Clempire.com, if that matters.

    Thanks in advance for any help you can offer.

    David Miller

Viewing 4 replies - 1 through 4 (of 4 total)
  • wslade

    (@wslade)

    8 years, 12 months ago

    When you add a new theme, have you checked to see if the theme browser starts to function?

    If a new theme doesn’t fix things, try using Bulk Actions to disable all plugins. If that resolves the issue, reactivate each plugin individually until you find the cause.

    Thread Starter David

    (@dmillerweb)

    8 years, 11 months ago

    Thank you, WSLADE, this was exactly what we needed.

    We discovered the offending plugin is ROTATING TESTIMONIALS by I-Verve. I have submitted a review on the WP plugin page for this one, alerting others of this issue.

    Meantime, I guess we could just go on using it, deactivating it when we need to use the Theme Browser.

    wslade

    (@wslade)

    8 years, 11 months ago

    I’m glad you found the issue. If you post to support for the plugin, it gives the author an opportunity to fix the problem.

    flevy2

    (@flevy2)

    8 years, 8 months ago

    I am having the exact same problem as David, the original questioner for this thread. The problem began with my Dashboard’s Theme browser, as David described, and eventually the problem spread to my Dashboard’s image/media uploads. I couldn’t upload any media files by that point, even when using FTP. It got so bad that I had to delete my entire WordPress installation and the associated MySQL database, then start over again. (I backed up all of my files first.)

    Now that I have installed a fresh copy of WordPress and connected it to a fresh database, the exact same problem is happening AGAIN with the theme browser in the Dashboard. I have deactivated and then deleted all plugins I had re-downloaded, but the problem persists. I could live with uploading new themes by FTP, as I had before–but I’m worried that the issue will spread across my entire Dashboard, as it did last night.

Viewing 4 replies - 1 through 4 (of 4 total)
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