We're locked out as soon as we activate the plugin

  • Resolved RadCon

    (@radcon)


    9 years ago

    Hello,

    We are building a private blog network and we’re cloning the same site to other domains. There, we’re importing the settings that we exported from the source of all our sites.

    The issue we’re facing is that we are locked out of our sites as soon as we are logged out, we have no choice but to rename the plugin folder to deactivate it and then log in through the classic /wp-login.php URL. Strangely, lock-out feature is disabled on the plugin and even me, with my IP adress whitelisted, I’m logged out. It’s very annoying.

    I sent a message on your site to ask for your help. I’m ready to pay for a one-to-one support but noboddy replied to my message.

    What can I do now?

    Best regards,
    Flo.

    https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years ago

    Hi Flo, in regards to your comment.

    We are building a private blog network and we’re cloning the same site to other domains. There, we’re importing the settings that we exported from the source of all our sites.

    Is that in the same sever or a different server? If it is a different server do you have the same IP address as your previous server if it had the Whitelist feature enabled? Some of the settings you imported from the source site are blocking you in your new site.

    Thread Starter RadCon

    (@radcon)

    9 years ago

    Hi,

    All our sites are hosted on different servers, we have maximum 5~6 sites on the same server.

    I thought whitelist had nothing to do with the server’s IP, doesn’t it concern the viewers IP’s instead?

    We thought that exporting the settings could be helpful to save time on the other sites. Then, what do we do? How do we dig into this issue? I can’t obviously post our settings here, there are confidential datas.

    Best regards,
    Florence.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years ago

    Can you disable the whitelist feature for now and carry out a test?

    Thread Starter RadCon

    (@radcon)

    9 years ago

    We added it because we already had this issue before.

    Plugin Contributor wpsolutions

    (@wpsolutions)

    9 years ago

    Hi RadCon,

    I’m ready to pay for a one-to-one support but noboddy replied to my message.

    Try contacting me here:
    http://wpsolutions-hq.com/contact/

    Thread Starter RadCon

    (@radcon)

    9 years ago

    Hi,

    That’s what I did one week ago. I’m sending you a message with the link of this thread right now.

    Best regards,
    Florence.

    Thread Starter RadCon

    (@radcon)

    9 years ago

    Done.

    Plugin Contributor wpsolutions

    (@wpsolutions)

    9 years ago

    Which contact form are you using?
    I don’t see any messages from you.

    Thread Starter RadCon

    (@radcon)

    9 years ago

    I use the contact form on your site. I guess there’s either a problem on your contact form?

    One week ago I sent a message through this contact form: http://support.tipsandtricks-hq.com/contact

    And yesterday through this one: http://wpsolutions-hq.com/contact/

    I have just tried differently this time, I’ve posted a comment on this post: http://wpsolutions-hq.com/country-blocking-addon-whitelist-923/ – you should see it in your comments to validate.

    Best regards,
    Florence.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years ago

    @florence is your issue resolved?

    Thread Starter RadCon

    (@radcon)

    9 years ago

    No, unfortunately not.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    8 years, 1 month ago

    @radcon do you still need help with this question?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    8 years, 1 month ago

    I am marking this thread as resolved. No replies in 10 months.

    Thank you

Viewing 13 replies - 1 through 13 (of 13 total)
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