Support » Plugin: Smash Balloon Social Post Feed » All page content disappears after adding shortcode

  • Resolved dsb0328

    (@dsb0328)


    Hi. I am trying to enter the shortcode to use this plugin in a page, but when I did, all of the content on the page disappeared. I thought it was because I was using Feed them Social for a Twitter feed right next to it, so I deactivated it. That didn’t work. I want to use this plugin, along with some Twitter feed plugin, because it includes the Like and Share options. This facebook page does work in Feed Them, but like I said, I’d rather use this one because of Feed Them’s limitations. Any ideas why this would happen? Btw, I have not entered a Token yet. And here is my system info:

    ## SITE/SERVER INFO: ##
    Site URL:                 Can't show because it's under construction, and I don't have that approval, and there's a password on it for now.
    WordPress Version:        4.1.1
    PHP Version:              5.3.24
    Web Server Info:          Apache
    PHP allow_url_fopen:      Yes
    PHP cURL:                 Yes
    JSON:                     Yes
    SSL Stream:               Yes
    
    ## ACTIVE PLUGINS: ##
    Black Studio TinyMCE Widget: 2.2.3
    Captcha: 4.0.9
    Contact Form: 3.89
    Contact Form Multi: 1.1.1
    Custom Facebook Feed: 2.3.3
    Easy FancyBox: 1.5.7
    Feed Them Social (Facebook, Instagram, Twitter, etc): 1.7.2
    Meta Slider: 3.3
    Ninja Forms: 2.9.7
    Page Builder by SiteOrigin: 2.0.7
    SiteOrigin Widgets Bundle: 1.1.2
    TinyMCE Advanced: 4.1.7
    Ultimate Social Media Icons and Share Plugin (Facebook, Twitter, Google Plus, Instagram, Pinterest etc.): 1.1.1.8
    Widget Logic: 0.57
    
    ## PLUGIN SETTINGS: ##
    Use own Access Token:
    Access Token:
    Page ID:                SSWebsite
    Page Type:              page
    Number of Posts:        7
    Post Limit:
    Show Posts by:          me
    Cache Time:             1
    Cache Unit:             hours
    Locale:                 en_US
    Timezone:               America/Chicago
    
    ## CUSTOMIZE: ##
    cff_ajax =>
    cff_preserve_settings =>
    cff_title_length => 400
    cff_body_length => 200
    cff_show_links_type => 1
    cff_show_event_type => 1
    cff_show_video_type => 1
    cff_show_photos_type => 1
    cff_show_status_type => 1
    cff_preset_layout => thumb
    cff_show_text => 1
    cff_show_desc => 1
    cff_show_shared_links => 1
    cff_show_date => 1
    cff_show_media => 1
    cff_show_event_title => 1
    cff_show_event_details => 1
    cff_show_meta => 1
    cff_show_link => 1
    cff_show_like_box => 1
    cff_post_bg_color => #
    cff_post_rounded => 3
    cff_title_format => p
    cff_title_size => inherit
    cff_title_weight => inherit
    cff_title_color => #
    cff_posttext_link_color => #
    cff_body_size => 12
    cff_body_weight => inherit
    cff_body_color => #
    cff_link_title_format => p
    cff_link_title_size => inherit
    cff_link_title_color => #
    cff_link_url_color => #
    cff_link_bg_color => #
    cff_link_border_color => #
    cff_disable_link_box =>
    cff_event_title_format => p
    cff_event_title_size => inherit
    cff_event_title_weight => inherit
    cff_event_title_color => #
    cff_event_date_size => inherit
    cff_event_date_weight => inherit
    cff_event_date_color => #
    cff_event_date_position => below
    cff_event_date_formatting => 1
    cff_event_date_custom =>
    cff_event_details_size => inherit
    cff_event_details_weight => inherit
    cff_event_details_color => #
    cff_event_link_color => #
    cff_date_position => author
    cff_date_size => inherit
    cff_date_weight => inherit
    cff_date_color => #
    cff_date_formatting => 1
    cff_date_custom =>
    cff_date_before =>
    cff_date_after =>
    cff_timezone => America/Chicago
    cff_link_size => inherit
    cff_link_weight => inherit
    cff_link_color => #
    cff_facebook_link_text => View on Facebook
    cff_view_link_text => View Link
    cff_link_to_timeline =>
    cff_icon_style => light
    cff_meta_text_color =>
    cff_meta_bg_color =>
    cff_nocomments_text => No comments yet
    cff_hide_comments =>
    cff_feed_width =>
    cff_feed_height =>
    cff_feed_padding => 10px
    cff_like_box_position => bottom
    cff_like_box_outside =>
    cff_likebox_width =>
    cff_likebox_height =>
    cff_like_box_faces =>
    cff_like_box_border =>
    cff_bg_color =>
    cff_likebox_bg_color =>
    cff_like_box_text_color => blue
    cff_video_height =>
    cff_show_author => 1
    cff_class =>
    cff_open_links => 1
    cff_custom_css =>
    cff_custom_js =>
    cff_title_link =>
    cff_post_tags =>
    cff_link_hashtags => on
    cff_event_title_link =>
    cff_video_action => post
    cff_app_id =>
    cff_show_credit =>
    cff_sep_color => #
    cff_sep_size => 1
    cff_show_header =>
    cff_header_outside =>
    cff_header_text => Facebook Posts
    cff_header_bg_color => #
    cff_header_padding =>
    cff_header_text_size => inherit
    cff_header_text_weight => inherit
    cff_header_text_color => #
    cff_header_icon => facebook-square
    cff_header_icon_color => #
    cff_header_icon_size => 28
    cff_author_size => inherit
    cff_author_color => #
    cff_see_more_text => See More
    cff_see_less_text => See Less
    cff_facebook_share_text => Share
    cff_show_facebook_link => 1
    cff_show_facebook_share => 1
    cff_translate_photos_text => photos
    cff_translate_second => second
    cff_translate_seconds => seconds
    cff_translate_minute => minute
    cff_translate_minutes => minutes
    cff_translate_hour => hour
    cff_translate_hours => hours
    cff_translate_day => day
    cff_translate_days => days
    cff_translate_week => week
    cff_translate_weeks => weeks
    cff_translate_month => month
    cff_translate_months => months
    cff_translate_year => year
    cff_translate_years => years
    cff_translate_ago => ago
    
    ## FACEBOOK API RESPONSE: ##
    {"data":[{"id":"220829691387738_593792937424743","from":{"category":"Internet\/software","name":"S. S. Website","id":"220829691387738"},"message":"Need a Dedicated Hosting IP address? We've got that starting at only $5.11 per month!\n\nhttp:\/\/www.sswebsite.com\/ssl\/static-ip2.aspx?ci=84176&prog_id=466514&pl_id=466514","picture":"https:\/\/fbexternal-a.akamaihd.net\/safe_image.php?d=AQBbsIUQTTFgP4R2&w=130&h=130&url=https\u00253A\u00252F\u00252Fimg1.wsimg.com\u00252FPlImg\u00252F466514\u00252Fexpandedcustomheaderimage_20130123095556.jpg&cfs=1","link":"http:\/\/www.sswebsite.com\/ssl\/static-ip2.aspx?ci=84176&prog_id=466514&pl_id=466514","name":"Static IP Hosting | We Tackle Your Advanced Hosting Needs - S. S. Website","caption":"sswebsite.com","description":"Get a dedicated IP address for your hosting account today. Get the control you need for all of your domains.","icon":"https:\/\/www.facebook.com\/images\/icons\/post.gif","privacy":{"value":"","description":"","friends":"","allow":"","deny":""},"type":"link","status_type":"shared_story","created_time":"2015-03-04T17:01:23+0000","updated_time":"2015-03-04T17:01:23+0000"}],"paging":{"previous":"https:\/\/graph.facebook.com\/v1.0\/220829691387738\/feed?limit=1&since=1425488483&access_token=611606915581035|RdRHbHtrHseQw4C7SDUBFWIrJLA&__paging_token=enc_AdCWKZBXQh5UdKoxHkrIcUf5aLWICTsEswD5hfP7i2jXB05uzpQKbjAAAKEYPEIU8toXvO7ZAXrfLKkXzSeiZAlMvr4vsFsZCPi86iCZCdR3AnArVCAZDZD&__previous=1","next":"https:\/\/graph.facebook.com\/v1.0\/220829691387738\/feed?limit=1&access_token=611606915581035|RdRHbHtrHseQw4C7SDUBFWIrJLA&until=1425488483&__paging_token=enc_AdCWKZBXQh5UdKoxHkrIcUf5aLWICTsEswD5hfP7i2jXB05uzpQKbjAAAKEYPEIU8toXvO7ZAXrfLKkXzSeiZAlMvr4vsFsZCPi86iCZCdR3AnArVCAZDZD"}}
    
    https://wordpress.org/plugins/custom-facebook-feed/
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hey dsb0328,

    That’s strange, I haven’t heard of this issue before. What content is on the page which disappears when the shortcode is added?

    Could you try activating a default WordPress themes for a couple of minutes to see whether the problem still occurs? That will help to narrow down whether the issue is related to the theme or not.

    John

    Thread Starter dsb0328

    (@dsb0328)

    So, first I tried it on a new page with nothing on it at all and it still didn’t show up. The other page had a slider, a few images and some type.

    I am using Customizr as my current theme.

    I did activate Twenty Fourteen and the feed showed up.

    Is this plugin not compatible with Customizr?

    I am also using PageBuilder plugin within Customizer. Don’t think I can turn that plugin off and on again in fear of losing my content. Or at least how it’s laid out. Maybe not, but I’ve spent a long time on this site and don’t want to lose anything. More like scared, I guess.

    Plugin Author smashballoon

    (@smashballoon)

    Hey dsb0328,

    The plugin is compatible with the Customizr theme, I just installed the theme to confirm this and was able to view the Facebook feed on a page using that theme. Could you tell me which page builder plugin you’re using so that I can install it and test?

    There’s no need to deactivate that plugin on your site, but I’m pretty sure that doing so won’t remove your content, however I’d advise either checking the documentation for that plugin / contacting the developer before doing so just to be sure, or making a backup of your database.

    John

    Thread Starter dsb0328

    (@dsb0328)

    Page Builder by SiteOrigin: 2.0.7

    All of the Plugins I’m using are listed above in the SITE/SERVER Info.
    I will be removing and not using Contact Form: 3.89 and Contact Form Multi: 1.1.1 soon, if that matters.

    Plugin Author smashballoon

    (@smashballoon)

    Ah yes, thanks! I installed that plugin and added other content to the page, along with the [custom-facebook-feed] shortcode for our plugin but couldn’t replicate the problem. However, when I installed Black Studio TinyMCE Widget then no content appears on the page. Could you try deactivating that plugin temporarily to see whether it solves the problem for you?

    John

    Thread Starter dsb0328

    (@dsb0328)

    Yep, that did it. However, I have to have Black Studio TinyMCE activated to make any kind of changes to all 25 other pages. I guess I’m just not going to be able to use both at the same time? Thanks for all of your help figuring this out. If there’s any kind of update so that I can use this plugin, please let me know.

    Plugin Author smashballoon

    (@smashballoon)

    No problem, I’ll do some testing during the next update to see whether I can get them to play nicely together and let you know if I’m able to resolve the problem for you.

    John

    Thread Starter dsb0328

    (@dsb0328)

    That would be awesome. Especially since I use the Black Studio TinyMCE plugin a lot. Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
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