Broken site at both ends after Leadin update

  • Resolved archaeis

    (@archaeis)


    9 years, 1 month ago

    Hi all, I just updated 2 items, one of them being the newest version of Jetpack and the other being Leadin. Since that, the update screen didn’t complete and now I get this message at both the front and back ends of the website.

    Warning: require(__DIR__/Consumer.php) [function.require]: failed to open stream: No such file or directory in /home/content/65/10216865/html/wp-content/plugins/leadin/lib/segment/lib/Segment/Client.php on line 3

    Fatal error: require() [function.require]: Failed opening required ‘__DIR__/Consumer.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/content/65/10216865/html/wp-content/plugins/leadin/lib/segment/lib/Segment/Client.php on line 3

    No way to even log in to correct any isuue. Please help

    https://wordpress.org/plugins/leadin/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Andy Cook

    (@andygcook)

    9 years, 1 month ago

    Hi there –

    First off, so sorry for the issue here. I just checked the issue and it seems like the “__DIR__” magic constant wasn’t introduced until the more later version of PHP. Do you happen to know what version of PHP you’re running?

    To get your WordPress admin dashboard working again you should be able to log into your server via FTP and delete the /wp-content/plugins/leadin folder, which will disable the plugin and restore your WordPress Dashboard.

    If you don’t have FTP access, you can disable all your plugins via your MySQL database by removing the value for the active_plugins row. It’s suboptimal because you’ll have to reactivate all your plugins manually, but it’s a quick fix that will get you back in the WordPress dashboard.

    UPDATE wp_options SET option_value = '' WHERE option_name = 'active_plugins';

    Again, we’re really sorry we didn’t catch this PHP method usage in the plugin earlier and I’ll try to roll out and update to the plugin as soon as possible. Thanks again for alerting us and letting us know.

    Thread Starter archaeis

    (@archaeis)

    9 years, 1 month ago

    I had my hosting service disable the plug-in so I could get back in. Problems taken care of now.

    Andy Cook

    (@andygcook)

    9 years, 1 month ago

    Great – I’m so relieved you were able to get it working again and I’m sorry for the issue. It’s admittedly tough to test the plugin on every single permutation of PHP, MySQL, and WordPress so sometimes we miss issues like this one.

    I can promise you that our little team is working hard to squash all the issues and make the best inbound marketing plugin for you. I’ll try to get an update out as soon as possible so you can reactivate the plugin without any issues.

    Do you mind asking your hosting provider which version of PHP you’re server is running? That’ll help me debug the specific version. Thanks.

    Andy Cook

    (@andygcook)

    9 years, 1 month ago

    This should be fixed now in Leadin 3.1.5. Sorry again for the issue and thanks so much for reporting it. We really appreciate your help with figuring out this issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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