Support » Plugin: WooCommerce » Update causes wp-admin redirect to my-account

Viewing 15 replies - 1 through 15 (of 44 total)
  • Thread Starter jturet

    (@jturet)

    I have temporarily downgraded the plugin which fixed the issue but this is not a long-term solution!

    visionaryweb

    (@visionaryweb)

    I have this same issue after upgrading to the newest release. We too downgraded. But would like a long-term solutions.

    jturet – any luck resolving this?

    Our admin users can access /wp-admin, but users with the customer role get redirected to /my-account when trying to go to /wp-admin. We need customers to be able to go to /wp-admin (the WP dashboard).

    Help?

    Thanks

    Thread Starter jturet

    (@jturet)

    Are you using s2members, Advanced Access Manager, or google apps login?

    Thread Starter jturet

    (@jturet)

    Also have you tried 2.3.7 which was released yesterday?

    visionaryweb

    (@visionaryweb)

    We are not using any of those plugins. The update yesterday was the one that caused the issue.

    Did the new update fix the issue for you? Did one of those plugins cause an issue for you?

    Thanks!

    vark

    (@vark)

    Possibly a problem with your individual installation …

    https://wordpress.org/support/topic/how-to-debug-issues-after-updates

    Thread Starter jturet

    (@jturet)

    I am still running woocommerce 2.3.5 as it was the 2.3.6 update that caused issues for me. My intuition points to a plugin or theme conflict. Do you by chance use the virtue theme and/or any of these plugins?

    Advanced Access Manager

    amr shortcode any widget

    amr users

    Arconix FAQ

    Autoptimize

    bbPress

    BP Group Hierarchy

    BP Group Organizer

    BuddyPress

    Dashboard Widget Sidebar

    Easy WP SMTP

    Enjoy Instagram

    Events Manager Pro

    Events Manager

    Google Apps Login

    Google Drive Embedder

    Jetpack by WordPress.com

    Leverage Browser Caching Ninja

    Meta Slider

    Nav Menu Roles

    Plugin Organizer

    Postie

    Redirection

    Remove query strings from static resources

    s2Member Framework

    ShiftNav Pro – Responsive Mobile Menu

    Shortcodes in Menus

    Shortcodes Ultimate

    Simple Backup

    Smart Manager for e-Commerce

    Srizon Facebook Album Pro

    Tag Pages

    Theme My Login

    TinyMCE Advanced

    User Role Editor

    Use-your-Drive

    Virtue / Pinnacle ToolKit

    Visser Labs Updater

    WooCommerce Jetpack

    WooCommerce Pay for Payment

    WooCommerce – Store Exporter Deluxe

    WooCommerce

    WordPress SEO

    WP Admin UI Customize

    WP Crontrol

    WP FullCalendar

    WP Mail Logging

    WP Super Cache

    Google Forms

    MailPoet Newsletters

    Advanced Cron Manager

    martiniboy

    (@martiniboy)

    I have the same issue – admin can access the backend but shop manager and other roles which I have created cannot since updating, 2.3.7 did not fix the issue

    Thread Starter jturet

    (@jturet)

    Any of the same plugins as me?

    [ No bumping please. ]

    martiniboy

    (@martiniboy)

    Yes
    WooCommerce
    User Role Editor
    WordPress SEO
    But replicated site on testing server and only left woocommerce activated but the same issue

    Thread Starter jturet

    (@jturet)

    Still no solution?

    sarangan12

    (@sarangan12)

    Hi. I had same issue with wp-admin which redirects to my-account(woocommerce) page. I found the solution to mine. I am not sure if this same solution apply to others as well. I edit the “wp_usermeta” table, there will be a one meta_key record with name of “wp_capabilities” edit that meta_value with “customer” to “Administrator”. I got back my admin daskboard. thanks guys.

    infprt

    (@infprt)

    I have the same issue, I never had woocommerce installed before. If I activate it, all my users can’t access any wp-admin page, they get redirected to my-account page (or whatever I define as the account page). My users were able to access wp-admin to post and access they account information, with woocommerce active they can’t post or access wp dashboard.

    I use different plugins than OP for similar functions and I tried disabling them all except woocommerce but the problem still occurs, so I don’t think is a plugin conflict. Anyways, here are mine:

    Adminimize
    amr shortcode any widget
    Capability Manager Enhanced
    Contact Form 7
    JP Widget Visibility
    WPBakery Visual Composer
    MailChimp for WordPress Lite
    Types – Complete Solution for Custom Fields and Types
    W3 Total Cache
    WooCommerce
    Wordfence Security
    WordPress SEO
    WordPress Social Login
    WP Crontrol
    WP User Avatar

    sarangan12

    (@sarangan12)

    check this wp_usermeta table and check the record of wp_capabilities

    @sarangan12
    There’s nothing wrong with the users of my site and their capabilities, I will not change them.

    There’s also nothing wrong with my admin user, I always have admin/dashboard access. It’s the lower roles that get redirected from wp-admin to my-account.

    Thus, changing the record of wp-capabilities as you suggest, is not going to solve anything unless I want all the users of my site to become admins, which I don’t want.

    Even if I were to to make the changes you suggest, I’m not sure they are correct since most of the entries you write about are serialized in the BD.

    I marked version 2.3.7 of woocommerce as being broken with WP 4.1.1 and will install and test woocommerce 2.3.5, as OP says it works.


    EDIT: I found something odd I will test out. When going through threads searching for solutions I noticed that some people’s HOME URL and SITE URL (as displayed by woocommerce>system status) are the same, and mine’s are not. My HOME URL is HTTP while the SITE URL is HTTPS. I was on https when I installed woocommerce, although I later unchecked any options to force https on checkout or login, dunno if this affected it.

    I’ll:
    – see if I can mannually change SITE URL from HTTPS to HTTP and check if it has any impact.
    – reinstall woocomerce, this time on http connection, and see what happens

Viewing 15 replies - 1 through 15 (of 44 total)
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