PLEASE HELP!! Getting a Fatal Error Message

  • amurashi

    (@amurashi)


    9 years, 1 month ago

    I recently updated my version of WordPress as well as updating the most recent version of the a AVADA theme for my site. Everything was fine after the update until about a week later. I went to log on to word press admin to work on my site and I got this message below. I do not know how to log on now and I don’t know what the error means and how to fix it. PLEASE HELP!! MESSAGE BELOW.

    Fatal error: Cannot redeclare UniteImageViewRev::showImageByID() in /home4/ssgelato/public_html/wp-content/plugins/revslider/inc_php/framework/image_view.class.php on line 558

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bill

    (@chubbycrow)

    9 years, 1 month ago

    If you can’t log in to your admin pages, you’ll need to use an ftp client (like FileZilla) or your host’s cpanel (or File Manager) and navigate to the files on the server.

    In your WP installation there, find wp-content/plugins and rename that plugin folder to something like plugins-hold. That will disable all plugins and hopefully allow you to get back into WP admin. Rename the folder back to the original.

    If that doesn’t do it, likewise rename your active theme’s folder to use a default WP theme temporarily.

    Brett

    (@bdeaton108)

    9 years, 1 month ago

    Make sure you have the newest Revolution Slider installed that comes with AVADA. It should come along with the theme in the compressed file. Get rid of the revslider folder in your /wp-content/plugins/ folder and replace it with the new.

    Make sure you backup any sliders you currently have running on your site before you follow the instructions above.

Viewing 2 replies - 1 through 2 (of 2 total)
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