• Resolved Panos

    (@panosk)


    Hello I accidentally deactivated Jetpack and since then I can’t connect to WordPress.com I get this error:
    The Jetpack server could not communicate with your site’s XML-RPC URL. Please check to make sure http://thrakinet.tv/xmlrpc.php is working properly. It should show ‘XML‑RPC server accepts POST requests only.’ on a line by itself when viewed in a browser and should not have any blank links or extra output anywhere.

    Also I deactivated all the plugins and deactivated the Theme but still cant connect. Finally I installed the Jetpack Compatibility Test and here is the results of the plugin.

    Site info
    
    SITE_URL: http://thrakinet.tv
    HOME_URL: http://thrakinet.tv
    
    TEST: HTTP Connection
    Array
    (
        [headers] => Array
            (
                [server] => nginx
                [date] => Tue, 24 Feb 2015 14:52:52 GMT
                [content-type] => text/plain;charset=utf-8
                [connection] => close
                [vary] => Cookie
                [x-pingback] => https://jetpack.wordpress.com/xmlrpc.php
                [expires] => Wed, 11 Jan 1984 05:00:00 GMT
                [cache-control] => no-cache, must-revalidate, max-age=60
                [pragma] => no-cache
                [x-hacker] => Jetpack Test
                [x-ac] => 3.fra _sat
            )
    
        [body] => OK
        [response] => Array
            (
                [code] => 200
                [message] => OK
            )
    
        [cookies] => Array
            (
            )
    
        [filename] =>
    )
    
    TEST: HTTPS Connection
    Array
    (
        [headers] => Array
            (
                [server] => nginx
                [date] => Tue, 24 Feb 2015 14:52:52 GMT
                [content-type] => text/plain;charset=utf-8
                [connection] => close
                [vary] => Cookie
                [x-pingback] => https://jetpack.wordpress.com/xmlrpc.php
                [expires] => Wed, 11 Jan 1984 05:00:00 GMT
                [cache-control] => no-cache, must-revalidate, max-age=60
                [pragma] => no-cache
                [x-hacker] => Jetpack Test
                [x-ac] => 3.fra _sat
            )
    
        [body] => OK
        [response] => Array
            (
                [code] => 200
                [message] => OK
            )
    
        [cookies] => Array
            (
            )
    
        [filename] =>
    )
    
    TEST: Self Connection
    Array
    (
        [headers] => Array
            (
                [date] => Tue, 24 Feb 2015 14:52:51 GMT
                [server] => Apache
                [x-powered-by] => PHP/5.3.29
                [content-length] => 42
                [connection] => close
                [content-type] => text/plain
            )
    
        [body] => XML-RPC server accepts POST requests only.
        [response] => Array
            (
                [code] => 200
                [message] => OK
            )
    
        [cookies] => Array
            (
            )
    
        [filename] =>
    )

    https://wordpress.org/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    Hi there,

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on “Help” tab in the upper right side of the page and click the link for “Jetpack Debugging Center.”
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    What worked for me was after many sleepless nights I found out sometimes if you go to Settings > General you’ll see:

    WordPress Address (URL)
    Site Address (URL)

    Delete these and retype your URL in.

    Not sure why but this worked for me.

    Disclaimer: Don’t save until you retype the URL’s in or you’ll have some bigger issues.

    Thread Starter Panos

    (@panosk)

    Hello thanks for your help. Finally I found the solution. It was a configuration on the cpanel of the server that is called ModSecurity. After I disabled it Jetpack worked fine. Thanks a lot for your help.

    Plugin Contributor Ryan C.

    (@ryancowles)

    Thanks for the update! ModSecurity does a good job of blocking malicious connections. However, it can also block legitimate connections, such as Jetpack or other third-party apps and plugins.

    Instead of completely disabling it, you may want to contact your host and ask them to pinpoint which rule is responsible for the trouble. Then you can adjust its settings accordingly, without having to completely disable ModSecurity.

    I hope this helps! Please let me know if you have any questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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