Works on Optimize Press but Not my other site

Hi Jeff –

Thanks for the kind words about Leadin 🙂

Do you mind posting the URL for the site that doesn’t seem to working here or email it directly to support@leadin.com?

Off the top of my head without seeing the actual source code for the site, this could be caused by a few different issues:

Is the form housed in an iFrame or is the form submitted with a jQuery submit event? Leadin should work with most WordPress form plugins and custom built HTML forms. The only exceptions are forms that are not enclosed in a HTML <form> tag, if the form is loaded through an iFrame or if there is already a jQuery submit event attached to the form that overrides our own parsing logic. If the form submits through Javascript we can’t detect that it’s a form, or if it’s an iFrame we can’t detect the submission because of cross site security reasons.

The other issue off the top of my head is that the Leadin scripts might not be included in your page source. Can you please inspect the HTML source code for your page and make sure the leadin-tracking.min.js file is included? If it’s not, it might be one of two reasons:

1. Does your theme call the wp_footer method anywhere? Usually you’ll see a call in your main theme to get_footer, which includes the footer.php file. Inside of footer.php is where wp_footer() is usually called. Leadin’s javascript files are loaded in the WordPress footer and if wp_footer is never called in your theme, the Leadin scripts fail to loaded properly.

2. Can you trying clearing all your caches cache and then load the page to see if it works on a fresh page build?

Let me know what you find and we’ll go from there.