• Resolved cagsmith

    (@cagsmith)


    I have a zip file which is about 45MB in size. It’s the largest file I have out of all the products (others download just fine) and whenever someone buys this the download is killed after 30MB, in such a way that it looks like the download was successful, but of course the zip file shows up as being corrupt.

    Any ideas what could be causing this?

    https://wordpress.org/plugins/easy-digital-downloads/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    Have you confirmed that the file transferred properly when you first set up the product? Also, it might be helpful to share a download link with us, along with your system info under Downloads > Tools > System Info so we can help troubleshoot. If you’d like to post a private reply with the download link, you’ll need to do it on our support forums on easydigitaldownloads.com. That way only the EDD staff can see it. https://easydigitaldownloads.com/support/

    Thread Starter cagsmith

    (@cagsmith)

    It definitely transferred correctly the first time, although I had to put it there by FTP since the file is too big for the upload limit. It works fine to download directly from the server, once the permissions have been changed. I made a post on your support forum – thanks!

    Plugin Contributor Pippin Williamson

    (@mordauk)

    We’ll move it over there then!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Download aborting after 30MB’ is closed to new replies.