Moderator
James Huff
(@macmanx)
Volunteer Moderator
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Hi!
@futurekids, are you trying MacManX’s suggestions– what is the result?
nothing shows on the right.
To what degree does this “Debugging in WordPress” help: http://codex.wordpress.org/Debugging_in_WordPress ?
At one section, the “Debugging in WordPress” page indicates that through debugging it may be possible to (bypass the ” white screen of death” and) reveal informative php errors. Reading the whole “Debugging in WordPress” page reveals both caveats and further tips.
I tried several things with no avail. The following was tried:
1) Restored a daily, a weekly and a monthly backup and NEITHER of them fixed the problem, while the site was working 2 days ago, last week and last month!
2) I renamed the plugins folder and the current theme to be able to pin point the conflicting theme and plugin. Although after doing so, I no longer had an issue with the white screen panel on the right of the dashboard, I reactivated each plugin until I saw that the theme: bluediamond-v1_04 and the plugin awesome-support would no longer work together EVEN THOUGH I did not update either of them! So, I am now stuck as to what to do, since I have my entire site set on that theme and the awesome-support plugin is a very important ticket system with all my data and need both.
Any suggestions as what to do now?
Thanks so much
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Since your theme is a commercial theme, they have their own dedicated support, and I recommend starting their. As a customer, they have an obligation to get the product they sold to you working for you.
http://goodlayers.ticksy.com/
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.
