Admin notifications not being sent

  • Resolved jtm12

    (@jtm12)


    9 years, 3 months ago

    We received a store sale yesterday and did not receive an admin notification.

    We actually received a direct email from the customer about a problem he had with the checkout page, though his sale did go through. That’s when we noticed the admin notification was not generated.

    We’re not sure when this problem originated or what may have caused it. We’ve been actively marketing our products to people and mostly selling by phone and email.

    Today, we updated our site to WordPress 4.1 from WordPress 4.0.

    We updated our store to wp e-commerce 3.91 from 3.8.9.5.

    We dumped the Simple Shipping plugin because that’s created problems after upgrading WordPress, and we don’t want any more problems.

    After these upgrades, I made a purchase and received a notification as a buyer, so I don’t believe this is a problem with how WordPress sends email.

    The store logged my purchase on the dashboard.

    But the admin notification was not generated.

    Does anyone have suggestions for what I might investigate to track down the admin notification issue?

    We have one plugin — WL Member — that we cannot turn off, but that plugin is the same version we’ve run for several years.

    Thank you.

    https://wordpress.org/plugins/wp-e-commerce/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Edward

    (@edwardinstinct)

    9 years, 3 months ago

    Hi there I’d suggest having a look at the following page for tips

    http://docs.wpecommerce.org/store-mail-not-being-sent/

    Thread Starter jtm12

    (@jtm12)

    9 years, 3 months ago

    Hi, Edward,

    Thank you so much for your guidance.

    I’ve been working through the tips.

    I believe this is a Gmail problem.

    Somewhere in my testing, I got the idea to use different email addresses for the buyer and admin notifications because the admin emails were all going to Gmail accounts (but not showing up in the spam folder).

    I added the “Email Log” plugin, changed my buyer email to a Gmail address, used an AOL email account for the admin notification and bought a product.

    The “Email Log” plugin logged both the buyer and admin emails, my AOL account received the admin notification and my buyer Gmail address got nothing.

    I’m not sure what to do next, but I’m not messing with our site anymore because that all appears to be working fine.

    I’ll post again if I figure out the Gmail issue.

    Thank you, again.

    Edward

    (@edwardinstinct)

    9 years, 3 months ago

    You’re welcome

    I’m happy you were able to figure out where the problem was. That’s more than half the battle. I find gmail a bit perplexing myself

    If you feel like leaving us a positive review on WordPress.org, we’d be super grateful!
    https://wordpress.org/support/view/plugin-reviews/wp-e-commerce#postform

    Regards
    Edward

    Thread Starter jtm12

    (@jtm12)

    9 years, 3 months ago

    Done.

Viewing 4 replies - 1 through 4 (of 4 total)
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