Support » Fixing WordPress » Cannot access dashboard but website shows fine

  • Resolved totsfamily

    (@totsfamily)


    Hi there.

    I hope you can help me.

    I can see my website http://family.thinkingoutsidethesandbox.ca fine in IE but when I try to get to the dashboard I only get a white screen.

    I have tried to access the dashboard using http://family.thinkingoutsidethesandbox.ca/wp-admin and http://family.thinkingoutsidethesandbox.ca/wordpress/wp-admin.

    I was logged in with chrome and using schrom I can see the black wp bar across the top of the page but cannot click through to the dashboard.

    Full disclosure and admitting what was probably the mistake I made –

    Before this happen I was trying to modify my genesis child theme template. I tried to add the following code to my child theme’s function.php folder

    add_filter(‘genesis_title_comments’, ‘custom_comment_text’);
    function custom_comment_text() {
    return (‘<h3>What Others Are Saying:</h3>’);
    }

    This code did not work (as in it did not change the title of comments but my site was still accessible) and I deleted it.

    I think I may have deleted a } sign in error. It is the only thing I can think of.

    I have tried to find the function.php file via filezilla to check against the original if that is what I have done and update it if needed but I cannot seen to be able to find the right file.

    Any help I could get would be amazing.

    Thank you so much in advance for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter totsfamily

    (@totsfamily)

    Update – the wordpress app allows us to access the dashboard. We just cannot access the dashboard on a PC or Mac.

    Thread Starter totsfamily

    (@totsfamily)

    I figured it out all by myself 🙂 It is exactly what I thought it was. I was just having a hard time finding the right file through filezilla.

    I ended up looking at my cpanel -> File manager and searching for the theme. I then used those breadcrumbs to find the right file in filezilla and replacing it with the original.

    Hi,

    I also faced same issue. My Blog was opening without any front side issue but I wasn’t able to open dashboard.

    In my case, I disabled on Button Plugin and issue resolved. After updating to latest version that plugin was causing issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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