Wrong pricing shown

Resolved Stef Thoen
(@baardbaard)

9 years, 3 months ago
Hi David,

This plugin does something weird with the price in the Cart and Checkout screen and I don’t know why. I have two problems with it.

Problem 1: In the settings I entered that the prices are including VAT. When I select an item in my shop that costs $9, it will say that it costs $8.93. I don’t know why.

Problem 2: At the bottom of the Cart page it will say this:
```
Cart Totals
Cart Subtotal	$8.93
Order Total	$8.93 (Includes $1.49 VAT (France))
Note: Shipping and taxes are estimated (taxes estimated for the Netherlands) and will be updated during checkout based on your billing and shipping information.
```
Note that it says that my VAT is based on France, but that taxes are estimated for the Netherlands. What is happening here? To me it’s very confusing. I only want it to mention the VAT based on France part, not the taxes estimated for the Netherlands part. How do I do this?

Thank you for any help regarding these problems I have.

Viewing 15 replies - 1 through 15 (of 21 total)

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Plugin Author David Anderson
(@davidanderson)

9 years, 3 months ago

Hi baardbaard,

The issue with entering inclusive prices is WooCommerce’s intended behaviour – I agree that it makes no sense, but the WooCommerce developers appear to consider that it’s what they want to happen; see: https://github.com/woothemes/woocommerce/issues/4131

For the shipping page issue where it indicates two different countries, I will research further.

Best wishes,
David

Thread Starter Stef Thoen
(@baardbaard)

9 years, 3 months ago

Hi David,

Sorry that I thought that issue one had to do with your plugin. Thanks you for the link. I intend to follow that discussion closely.

To add some more information for you regarding issue 2. My store is based in the Netherlands, but I’m ordering from France. Maybe that causes some probems? If you need anything else from me please let me know.

Thanks again for your help.

Diego
(@daigo75)

9 years, 3 months ago

@baardbaard There is a way to keep prices fixed, regardless of what VAT rate applies to a customer. It took days of thinking (lateral, upward and downward and upside down), but I found it. I was thinking of adding such feature to my Tax Display by Country plugin, but I haven’t done it yet because, at the moment, it requires a small modification of one of WooCommerce core classes. WooCommerce 2.3 will include the required changes in its core. They rejected my pull request with the changes and rewrote my code manually, but, even without credit, I’m still the author LOL.

Since this is outside the scope of the EU VAT Compliance plugin, if you would like to get more information, you can contact me directly.

Plugin Author David Anderson
(@davidanderson)

9 years, 3 months ago

Hi,

Issue 2 is now fixed, in the just-released version 1.6.11. 🙂

Best wishes,
David

Thread Starter Stef Thoen
(@baardbaard)

9 years, 3 months ago

I installed the new version and it seems to work. I do have two new issues though.

1) On the checkout page it will apply the VAT from France, even though I select a different country in the Billing Details. I expect it to change to the VAT rate of the country I select in the Country dropdown.

2) When I want to finish the checkout by checking out with PayPal, PayPal mentions a different VAT than your plugin does. For example a $9 order, has a $1.80 France VAT applied, while PayPal applies a $1.89 VAT. Do you have any idea what is happening?

Thanks.

Plugin Author David Anderson
(@davidanderson)

9 years, 3 months ago

Hi,

1) You should check what your WooCommerce tax settings + rates are… (e.g. calculate via shipping country, or billing country, or base country). Remember that this plugin does not actually make any tax calculations. If I’ve understood rightly, the part you’re describing is handled by WooCommerce, depending on your tax settings + rates.

2) This sounds like the same as 1) – when you say “than your plugin does”, which part of the plugin are you referring to? (A screenshot would help). As I say: this plugin does not make tax calculations; those are made by WooCommerce, depending on your settings.

David

Thread Starter Stef Thoen
(@baardbaard)

9 years, 3 months ago

I found out what problem 2 was. If I select Netherlands in my country dropdown, the VAT price doesn’t get updated in my order table (it still shows the France VAT), but when I proceed to go to PayPal, PayPal will show the Dutch VAT.

So the only problem I have is problem 1: When I select a country during checkout, the VAT doesn’t get updated. Here are the screenshots you requested.

Woocommerce settings: https://www.dropbox.com/s/xhu86ghpxplhaia/Screenshot%202015-01-07%2011.39.20.png?dl=0

Selecting a country: https://www.dropbox.com/s/j5sval17m375r83/Screenshot%202015-01-07%2011.39.48.png?dl=0

I’m sorry if these are not actual problems with your plugin, but with Woocommerce, or my lack of experience with Woocommerce tax settings.

Thanks!

Plugin Author David Anderson
(@davidanderson)

9 years, 3 months ago

@diego: MarketPress seem to have worked out a way to make prices fixed, even without any WooCommerce core changes: https://marketpress.com/product/woocommerce-eu-vat-checkout/ – I haven’t bought it to find out how!

@stef Thoen – can you confirm the version number of the plugin that you’ve current got installed, and whether it’s the free or premium version?

David

Diego
(@daigo75)

9 years, 3 months ago

@david I’m sure that there are other ways to achieve that result by altering how taxes are calculated (or, perhaps, by altering the product prices on the fly, so that standard WooCommerce calculations bring them back to the correct value).

I will let them fiddle with those approaches, I’m not really keen to spend 90 dollars to find out what they did (especially because my Tax Display plugin, which will contain that feature, is priced 20 USD). My solution is simple and, as soon as they merge my pull request in WooCommerce 2.2, no core changes will be required. WooCommerce 2.3 already includes them.

Plugin Author David Anderson
(@davidanderson)

9 years, 3 months ago

@diego: thanks – can you point me to the change-set that got merged for WC 2.3?

Diego
(@daigo75)

9 years, 3 months ago

Sure, as long as you don’t “steal” the feature. 😉
I will look for it.

Diego
(@daigo75)

9 years, 3 months ago

Here it is: https://github.com/woothemes/woocommerce/commit/cb8fe34b4c5d3a4d452c8cf9201d6a6abf4b4738

Plugin Author David Anderson
(@davidanderson)

9 years, 3 months ago

No promises! But, I was asking out of interest so that I can learn more about the weird innards of Woo’s tax handling rather than because of a current plan.

I don’t see identical prices as a VAT compliance issue, and if I did, I think that kind of fine-tweaking wouldn’t be something for the free version of this plugin. So you can rest easy for a bit!

Personally, in my own shops, I actually want the prices to be different. If the local government is charging higher or lower taxes, that fact is better revealed than hidden, in my view. But I digress…

Plugin Author David Anderson
(@davidanderson)

9 years, 3 months ago

Apologies for the omission of: “thank you” !

Thread Starter Stef Thoen
(@baardbaard)

9 years, 3 months ago

Hi David, I use version 1.6.13 of your free plugin. Please let me know if I can provide any debug information.

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