My WordPress Site has gone Completely White

  • Resolved sashanis

    (@sashanis)


    9 years, 3 months ago

    (I’m not positive about the version number i’m using because I cant login to see)…

    I hadn’t made any recent changes to my wordpress site (audreygoldenassoc.com) and all of a sudden it went completely white. Every page, even in the /wp-admin pages are totally white with no source code. I’m obviously freaking out because I need to fix this immediately for a client.

    I researched on the forums and found a couple suggestions – namely changing the plugins and themes folders via ftp to disable all plugins and revert back to the original theme. This had no visible impact – everything is still white.

    Any help would be greatly appreciated… Although I have a strong understanding of technology, I am a complete novice in the realm of fixing wordpress bugs, and am in dire need of some assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    9 years, 3 months ago

    I get 500 internal server error.

    You get 500 error message when a user tries to access your Apache or Lighttpd based dynamic php application (such as forum or blog software). It is very generic and can be caused by various problems including server errors. Here are some thing you can try to solve it:
    – Your first step should be checking your site’s error logs for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.
    – check with your host if the domain name is configured properly to point to public_html folder.
    – It may indicate .htaccess issue. In most cases it is an invalid .htaccess directive. Regenerate .htaccess, and be sure the encoding in your text editor is Unicode No BOM.
    – It may indicate a problem with the configuration on the server. Usually your hosting company tech support can help.
    – It may indicate limitation imposed by file system and server software.
    – It may indicate missing php.ini (or cannot read php.ini file).
    – A malformed php cgi script.
    – it could be problem with the plugins, try resetting the plugins folder by FTP or phpMyAdmin.
    – it could be a problem with the theme. Momentarily, try switching to the default WordPress theme via FTP or whatever file management application your host provides by renaming your current theme to rule out any theme specific issue.
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!

    Thread Starter sashanis

    (@sashanis)

    9 years, 3 months ago

    thanks for your help… ill try all of this asap!

    mclanea

    (@mclanea)

    9 years, 3 months ago

    Also look for the .download file in your FTP. If that’s there… delete it.

Viewing 3 replies - 1 through 3 (of 3 total)
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