• Hi ishanverma,

    This message appears all the time a person makes a transaction:
    :::::::::
    An error occurred while trying to report this transaction to the merchant. An email has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card:

    This transaction has been approved.

    It is advisable for you to contact the merchant to verify that you will receive the product or service.

    __________

    The transaction gets approved but the clients think that the order didn’t make it.

    Why that happen?. does it anything to do with the MD5 that is in the plugin?

    https://wordpress.org/plugins/authorizenet-payment-gateway-for-woocommerce/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Eshan Varma

    (@ishanverma)

    whats the url of the site?

    I found that if your permalink structure in WordPress is using the ?page=whatever style query string URLs then Authorize.net posting back, with its own query string appended, creates a garbage url (404 Not found). Change permalink structure to something like /checkout/ or similar. That did it for me.

    iscgdave

    (@iscgdave)

    Hi jonahhakanson,

    I am receiving this exact same error but unfortunately if I change the permalink structure it breaks the site. Can I ask how you accomplished this?

    WordPress 4.1.1
    Payment Gateway 3.2.1

    site is http://ergocan.com

    jonahhakanson

    (@jonahhakanson)

    There’s no particular reason your urls need to “break” anything — that’s what Apache’s rewrite engine and rules are for, deployable via .htaccess files. WordPress supports the changes to your permalinks in the Settings > Permalinks section of dashboard. You will need to make this change, or Authorize.net will fail. I looked at your site, and I can’t see how altering your permalinks would break it at all (it looks like a pretty standard WordPress setup).

    iscgdave

    (@iscgdave)

    I guess I don’t understand what is completely required to change the permalink settings. I know that I can change them from the “default” setting to something like “numeric” or “post name” and the result is 404 errors on every page except the home index page. Mod-rewrite is working (at least I have witnessed the module changing the .htaccess file).

    Any setting under permalinks other than the default “breaks” the site by causing 404 errors.

    iscgdave

    (@iscgdave)

    Well I’m not sure how I missed it but I had to enable mod rewrite. Thought for sure that it was already enabled. Now I will test with authorize.net and hope that it works/

    Thank You!

    iscgdave

    (@iscgdave)

    Update, All is well! Thank You jonahhakanson!

    I am getting the same error but I wasn’t able to follow your direction regarding the permalinks.

    My Common Settings is on ‘Post Name’: http://www.website.com/sample-post/
    My Product permalink base is on ‘Custom Base’: /shop

    I still get that error. I apologize in advance, I’m not very technical, but please help.

    we can try different plug in

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘An error occurred while trying to report this transaction to the merchant’ is closed to new replies.