Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Publicize unable to connect under PHP 5.6

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter beruic

    (@beruic)

    Sorry this took so long.

    The button in step 3 is not there.
    I get a page that says that “Your Jetpack setup looks a-okay!”, but no contact link.

    Now it is also not working under PHP 5.5.

    Thread Starter beruic

    (@beruic)

    Thread Starter beruic

    (@beruic)

    I noticed that the siteurl might be wrong in above parameters. WordPress is installed under a subdirectory called ‘wp’, but my siteurl is configured to be http://www.soendermoelle.dk.

    I used the guide at http://codex.wordpress.org/Giving_WordPress_Its_Own_Directory#Using_a_pre-existing_subdirectory_install for from the subdirectory to the domain root.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Do you use a specific plugin to force HTTPS to your dashboard? I believe it may be what’s causing the issue here.

    Could you also let me know what your site settings are under Settings > General in your dashboard? Is your WordPress site address set to use HTTPS?

    Thread Starter beruic

    (@beruic)

    I think you hit the spot. I’m gonna test it out on PHP 5.6.

    Thread Starter beruic

    (@beruic)

    Changing both to https does not work. Trying on PHP 5.5.

    Thread Starter beruic

    (@beruic)

    I should mention that I have forced https on my dashboard by adding define(‘FORCE_SSL_ADMIN’, true); to my wp-config.php

    Thread Starter beruic

    (@beruic)

    No. Still just gets a blank page when I try to connect to sharing.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter beruic

    (@beruic)

    Well, now when I opened the debugger it said that it couldn’t communicate properly with Jetpack. I therefore disconnected it an attempted to reconnect without luck. Got a blank page upon reconnect. however upon returning to the Jetpack control panel, it seemed connected.
    I tried to remove Jetpack and install it again, but same result upon connect.

    I have filled in the form, also giving a link to this page.

    The debugging center gives this information:

    SELF:
    	Array
    (
        [headers] => Array
            (
                [server] => nginx
                [date] => Mon, 16 Mar 2015 16:28:11 GMT
                [content-type] => text/plain;charset=utf-8
                [connection] => close
                [x-pingback] => https://jetpack.wordpress.com/xmlrpc.php
                [expires] => Wed, 11 Jan 1984 05:00:00 GMT
                [cache-control] => no-cache, must-revalidate, max-age=60
                [pragma] => no-cache
                [x-hacker] => Jetpack Test
            )
    
        [body] => {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."}
        [response] => Array
            (
                [code] => 400
                [message] => Bad Request
            )
    
        [cookies] => Array
            (
            )
    
        [filename] =>
    )

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I have filled in the form, also giving a link to this page.

    Thanks!

    We’ll get back to you soon!

Viewing 12 replies - 1 through 12 (of 12 total)
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