Problems updating/installing plugins and themes

  • qlddrones

    (@websupportguy)


    9 years, 4 months ago

    Just in the last week or two, when I try to install or update any plugins the screen feedback stops at “downloading” and never finishes. If I go back, I find the plugin has installed but not activated. I can then manually activate it. Same thing trying to update WordPress. I thought this was a DB corruption so I replaced my production DB with my test DB (where plugin installs were working OK). But it still has the problem, suggesting it might be something in the file system or settings of the production site.

    I’ve compared the two as much as I can, but cannot find any significant difference. In searching Google I can see this was a common issue about 3-4 years ago. No-one then seemed to know what caused it and none of the solutions offered worked for me.

    The only clue I have is that in some of the deeper error logs, there are occasional warnings about “zip.so” missing, but my hosting company assures me this has been fixed.

    What info can I provide to get some help with this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter qlddrones

    (@websupportguy)

    9 years, 4 months ago

    My hosting server support seems to think this problem is caused by HTACCESS permissions being set at 0444. I can’t see how that could be the case. Why would updates require write permissions on HTACCESS?

    Thread Starter qlddrones

    (@websupportguy)

    9 years, 4 months ago

    *BUMP*

    Since last posting, I created a test site (debug.mydomain.com) which is a carbon copy of the files from test.mydomain.com (where plugins still install OK) and the database from the prod site. Plugins installed in debug without any issues.

    It’s really quite bizarre. I decided to point the primary domain at the debug folder and left everything else the same. I could see it was pointing at debug because the admin pages used the debug prefix. Plugins install fine.

    I then edited WP-CONFIG and changed all the DEBUG pointers to WWW and tried again. Plugins don’t install. This is the same set of DEBUG folders, same DEBUG database, just a different domain prefix. All file and folder permissions are the same.

    Has no-one got any ideas what could be causing this? It all seemed to start with a failed automatic update of the WP core, but I really don’t know if that was the cause or just the first symptom. My hosting support and my premium theme support are both looking at it, but so far no-one seems to have any real idea what’s causing it.

Viewing 2 replies - 1 through 2 (of 2 total)
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