I updated 4 plugins this morning. Right after entire site went BLANK. Had to delete plugin folders one at a time until it came back. Turned out an update today to 2.16.2 was the cause.
Had to delete it for now. Please let me know when fixed.
I had the same issue as @pwizard. Once I deleted the plugin, my site came back.
I received this error:
Parse error: syntax error, unexpected T_STATIC, expecting ‘)’ in /home/content/h/u/n/huntermommas/html/africa/wp-content/plugins/testimonials-widget/lib/aihrus/class-aihrus-common.php on line 44
Please let me know when this is fixed.
You’re running PHP 5.2 or lower.
2.16.0 and 2.16.1 worked fine. .2 is the issue. Looks like I’ll have to give up this plugin
What error was raised with 2.16.2?
Can you provide me the last few lines of the error_log?
Thank you so much for the clarification on why that happened. BlueHost/Hostmonster is a widely used WP host. They default to 5.2 for legacy script support. It’s easy to update, though. I’ve added instructions for BlueHost to your link – https://aihrus.zendesk.com/entries/30678006-Testimonials-2-16-0-Requires-PHP-5-3-.
You’re a super star. Thank you for the help. I’ve added BlueHost to the list.
We’re on hostgator and have 5.3.10 installed. I could not find an error other than just a blank screen. Of course it could be a clash with another plugin, but it worked fine before this version.
@pwizard Ick…, have you tried https://aihrus.zendesk.com/entries/25119302-How-to-debug-common-issues?
No Michael. WordPress admin and website were all blank so I couldn’t switch themes. I had to delete the testomonials plugin via ftp to get site back.
I just installed 2.15.1 and it works fine for me so I’ll just stick with that for the time being
Like pwizard, the previous versions (2.16.0 and 2.16.1) worked fine. However, 2.16.2 took my site down.
I use GoDaddy, and needed to initiate the update to PHP 5.3 from 5.2. I reinstalled the plugin, and all is working fine now.
@pwizard and others, could you toss me the lines of your error_log dealing with the testimonials plugin for 2.16.2?
This is unacceptable. I’m on Bluehost and my whole site went down today. Who’s going to cover lost revenue and dissatisfied customers?
Please post a fix ASAP.
@developer22, I’m really sorry about your frustrations today. If you think you had it bad, please consider that my user base is some 300,000 users. My support system is under load today.
Anyways, for the folks asking if anything gets tested before release, yes it does. My plugins go out to 30+ beta testers, several live and development sites, plus a multitude of tests are run before any release happens.
In this instance, it’s the fact that most folks are probably running PHP 5.2 which has been end of life for nearly 3 years. This release finally got into PHP 5.3 language specifics.
In any case, more details and fixes are at https://aihrus.zendesk.com/entries/30678006-Testimonials-2-16-0-Requires-PHP-5-3-.
My error log returned nothing. However, after further analysis, I had to add this to my htaccess file:
# Use PHP 5.3
AddType application/x-httpd-php53 .php
Now it appears to be working. I’ll have to keep an eye on things to see if the change affects other areas but so far so good.
Thanks. And @developer22, saying this is “unacceptable” is a little harsh. Michael has given you a free plugin. Plus he is responsive to support tickets so give the guy a break. Removing the plugin via ftp restores the site.
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