Offline Messages, IE and Colours

  • Resolved JakeDH

    (@jakedh)


    9 years, 5 months ago

    Hi,

    I’m liking this plugin so far, all I wanted was a 1-to-1 chat system for my WordPress site, and far too many chat plugins have unnecessary group chat and message board features, so good job with this plugin 🙂

    I have three questions:

    1. Where do offline messages get sent? As in if I am not logged in to WordPress OR on the tidio site, and a user sends a message, where can I then find this message?

    2. Does this work fully in Internet Explorer? It seems to work fine in the up-to-date version of IE, but in older versions, the chat box in the bottom right hand corner doesn’t seem to appear at all.

    3. Can we use custom colours? I see the plugin allows for us to choose from a select number of colours, but is there anyway to change the colour to a custom one (specifically #D00000) without the use of CSS?

    Many thanks,

    Jake Howland

    https://wordpress.org/plugins/tidio-live-chat/

Viewing 1 replies (of 1 total)
  • Plugin Author Tytus Gołas

    (@tytus-tytus)

    9 years, 3 months ago

    Hi Jake,
    I’m glad you like it.
    1. Offline messages are sent to the e-mail address you provided in the settings. You can also see them in your Tidio Chat Panel in history section, all the offline messages will have a blue tag next to it.
    2. Tidio Chat works great with the newest versions of popular browsers. For safety reasons I’d recommend your customers to update their browsers to the latest versions
    3. There is a selected choice of colours available. It is a good idea though to be able to fully customize it. So far you can fully customize it in Settings > Operator for your operator

Viewing 1 replies (of 1 total)
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