Is it possible to have customers or agent to create a ticket by email?
-
Hi:
Is it possible to have customers or agent to create a ticket by email, reply, and have attachments (then have responses posted in the tickets backend as well/archived)?
How would a customer or agent create a ticket via email with also noting the category and priority of the ticket (so tickets automatically have a category/dept set and priority status)?
I know OS Ticket and other do similar…
🙂
Thanks…
Viewing 1 replies (of 1 total)
Viewing 1 replies (of 1 total)
- The topic ‘Is it possible to have customers or agent to create a ticket by email?’ is closed to new replies.