Stuck in Maintenance Mode When Updating, No FTP Access

  • adao6

    (@adao6)


    9 years, 5 months ago

    Hey everyone!
    So I was updating my website to 4.0 (I’m not sure what version it was on before) but an error message came up after a little bit. Then the website had the message that said something about being in Maintenance Mode and now it’s just a blank page. I can’t access the admin page at all.
    I know one way of fixing this issue is to delete the .maintenance file but I don’t have FTP information to do this. I also can’t find the FTP access information because I can’t go to the admin page.
    I don’t know much about how any of this works, but any help is greatly appreciated.
    Thank you so much!

    Also, the website is aasa.gatech.edu

Viewing 1 replies (of 1 total)
  • John Hawkins

    (@vegasgeek)

    9 years, 5 months ago

    Without FTP access, this sounds like a time when you are going to need to reach out to your hosting company for some support. Hopefully they can provide you FTP information or at the very least a link to your cpanel area so you can create an FTP account and get your site back online.

Viewing 1 replies (of 1 total)
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