Support » Fixing WordPress » Website not responding to connection attempts

  • My site is http://reasonablefaithadelaide.org.au/, which is hosted by HostPapa. After updating to WordPress 4.0. After clicking a few links in IE11 the site hangs for a while and then I get the message “This page can’t be displayed”. If I click on “Fix Connection Problems” then I get the message “website is online but is not responding to connection attempts”. This problem occurs both on the live site and within the WordPress Dashboard. Note: HostPapa has recently updated to PHP 5.4.
    After a few minuites of inactivity it will start responding for a while and then hang again later.

Viewing 9 replies - 1 through 9 (of 9 total)
  • First of all, I’d suggest you to contact them. For the meanwhile, you could check out the logs.

    Thread Starter eakjrog

    (@eakjrog)

    I have had a long series of email exchanges with HostPapa. They have removed all sorts of security mods but the problem is still there. I have deactivated plugins and changed themes. I have even installed a fresh copy of WordPress at
    http://reasonablefaithadelaide.org.au/wptest/
    This is the default WordPress installation using a default theme that displays “Hello World”. However, if I click enough links on this basic installation the problem still appears. The problem occurs in both the on-line site and within the dashboard.
    HostPapa suggest I speak to WordPress Support. WordPress Support suggests I should speak to HostPapa. What should I do?

    Thread Starter eakjrog

    (@eakjrog)

    The error log is empty.

    Thread Starter eakjrog

    (@eakjrog)

    By the way, HostPapa claim that they have 1000s of WordPress sites that do not have a problem.

    Alright, it is not related with WordPress. Install ‘JetPack’ on both of your WordPress installations and active it’s monitoring feature which would mail you if your website goes down. Keep that monitoring feature active for few hours and it’ll mail you if your website goes down.

    I loaded your test website for few time, and it worked flawlessly.

    Thread Starter eakjrog

    (@eakjrog)

    I was able to replicate the fault on the test website. All you have to do is press the refresh button a few times. It may not happen straight away, but it will happen. Both websites generate the fault in both online and within the dashboard. If you get one site to fail, then the other will fail immediately.

    I have installed Jetpack on both sites. Even though I have generated several failures, Jetpack does not send me any email messages.

    I don’t know why you say it isn’t a WordPress problem. Even though HostPapa claim they have 1000s of WordPress sites that function Ok, HostPapa have been very cautious about admitting that there is a problem at all but finally owned up that they could replicate the fault. I have also seen similar threads on this support forum. Eg “Error establishing database connection”.

    If JetPack doesn’t work for you, try Pingdom or some other website uptime monitoring service.

    Thread Starter eakjrog

    (@eakjrog)

    I have subscribed to Status Cake

    Keep a check on it. And, post an update here whenever it goes down.

Viewing 9 replies - 1 through 9 (of 9 total)
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