Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hey jdoepro,

    It looks like the issue may be related to some privacy restrictions that a couple of the users of your group have applied to their personal Facebook profiles. Let me do some testing and see whether I can pinpoint the problem and provide a solution for you.

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hey jdoepro,

    Thanks for your patience while I did some testing. Facebook recently changed their API and increased their restrictions on certain content shared in Facebook groups, which makes it more difficult to display certain types of posts from groups. This is also the reason why you’re seeing quite a few ‘Attachment Unavailable’ notices in your posts – Facebook is restricting that content from being displayed. You can get around this by following the directions and obtaining a Facebook “User” Access Token. Facebook requires you to jump through a few hoops to get one, but we’ve put together clear step-by-step directions to make life easier. Once you have a User Access Token then copy and paste it into the plugin’s ‘Access Token’ field and it should solve the problem for you.

    If you have any issues obtaining a token then let me know,

    John

    Thread Starter jdoepro

    (@jdoepro)

    Thanks. The “get access token” link isn’t going anywhere. Should I provide the ID and secret to you via email?

    Plugin Author smashballoon

    (@smashballoon)

    Sorry about that, it should be working again now. Could you try it again?

    John

    Thread Starter jdoepro

    (@jdoepro)

    Working! Thanks.

    Plugin Author smashballoon

    (@smashballoon)

    No problem!

Viewing 6 replies - 1 through 6 (of 6 total)
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