Can't Upload Images; Plugin Kills the Visual Editor

ryanoelke
(@ryanoelke)

9 years, 6 months ago

Hi, I’ve tried searching a bit to see if anyone is having this problem, but haven’t found anything. Two problems:

1. We can’t upload images anymore. Says our browsers don’t support flash, silverlight, html5, html4, which is definitely NOT the case 🙂 We’re rocking very up-to-date broswers and have tried multiple browsers. Error message:

http://cl.ly/image/3T0l0l0r1c24

2. The plugin kills the visual editor. This is the result:
http://cl.ly/image/1h2p1B0Q010D

I have manually reuploaded the plugin files. This did not work.

I deactivated all plugins except for NextGen. The problem persisted.

I deactivated all plugins and activated only NextGen. The problem happens.

I activated all plugins except NextGen. No problem.

Thus – NextGen seems to be the issue 🙂

WordPress, all plugins, and the theme we are using are up-to-date.

Switching to The Twenty Fourteen theme does nothing. The problem still exists.

We are on Rackspace hosting.

http://www.juniperstokes.com

Appreciate any help you can give 🙂

thanks!
-ryan

https://wordpress.org/plugins/nextgen-gallery/

Viewing 15 replies - 1 through 15 (of 15 total)

Plugin Contributor photocrati
(@photocrati)

9 years, 6 months ago

@ryanoelke – Although you noted you went through various troubleshooting attempts with checking other plugins you appear to be using a caching plugin which may negate most if not all troubleshooting attempts if it is not completely deactivated and all its cache artifacts removed from your site/server as well as ensuring your browser caches are also completely cleared as well.

Was that part of your process?

Also to note, there are several relative URL references within your page source code, although technically WordPress should work correctly using that sort of URL/path it is not always the case in practice.

Thanks!

– Cais.

Thread Starter ryanoelke
(@ryanoelke)

9 years, 6 months ago

Hey Cais 🙂 The cached plugin and all of its artifacts have been removed. FYI – we’re a WordPress development company 😉 I’ve never had a caching plugin make the dashboard not function correctly, only the front-end. The relative URLS – yeah, I know, but it’s never a problem for us 🙂

Now, again, the plugin still doesn’t work for those two problems in the dashboard – can’t upload images, visual editor is broken.

I appreciate your help as we recommend your plugin to all of our clients.

Thanks!
-ryan

Lindsay_Roode
(@lindsay_roode)

9 years, 6 months ago

I’m having the same problem. I went to update my plugins and now I can no longer use the NextGenGallery. The task bar doesn’t show any of the gallery options.

http://www.lindsayroode.com

Plugin Contributor photocrati
(@photocrati)

9 years, 6 months ago

@lindsay_roode – Please start your own topic so we can help you address the specific issue you are seeing on your site.

@ryanoelke – Are you seeing this on more than one installation, or it is unique to this specific project?

– Cais.

Thread Starter ryanoelke
(@ryanoelke)

9 years, 6 months ago

Cais – This is the first one I’ve seen, but I like to get a jump on things in case I see more of them 🙂 Sometimes it takes a while for clients to discover things because they’re not updating their sites regularly.

Plugin Contributor photocrati
(@photocrati)

9 years, 6 months ago

@ryanoelke – As a unique instance this may be difficult to troubleshoot … do you have any similar client sites with the same plugins. server environment, theme being used?

If you are using similar deployments it might be something that is close but different with this project’s implementation that is causing the issue. In most cases, it has been a plugin conflict that created these sort of “symptoms”.

– Cais.

Thread Starter ryanoelke
(@ryanoelke)

9 years, 6 months ago

Hey Cais 🙂 I’ll try to look at other instances, but given I’ve done all the text-book troubleshooting on this site, I’m not sure what else to do. I would agree that normally a plugin conflict would be the culprit, but I’ve eliminated both plugin and theme conflict here. That would lead me to believe the NextGen install/update got screwed up. My next option would be to totally delete it and resinstall. Not ideal, but maybe that’s what we’ll do.

Plugin Contributor photocrati
(@photocrati)

9 years, 6 months ago

@ryanoelke – Try the Reset Option under Gallery > Other Options first (it may not help but it shouldn’t do anything more than put the plugin back to its default installation settings).

If that doesn’t work then it may be necessary to clear the folders contents and replace them with a freshly downloaded copy’s files (which is much like the standard WordPress core process for updating a plugin anyways).

– Cais.

Thread Starter ryanoelke
(@ryanoelke)

9 years, 6 months ago

Hey Cais – I went ahead and deleted the entire plugin, installed it fresh, and for good measure, I deleted all wordpress files except config and wp-content. Everything 100% fresh. Tested again with only NextGen activated and the Twenty Fourteen plugin, and still messed up.

I tried to reset options like you suggested, but I’m not able even do that. I just get a blank page. See this:

http://cl.ly/image/3o0e3Z440l3m

Do you have any other ideas on what to try?

Thread Starter ryanoelke
(@ryanoelke)

9 years, 6 months ago

I just found this error in the console of Firefox:

“Failed to load: undefined/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/attach_to_post/static/ngg_attach_to_post_tinymce_plugin.js”

I’m guessing this is the problem with the visual editor. But I don’t know what to do about it.

On the add images page for nextgen I see this error:
plupload is not defined

Any thoughts on how to fix these?

Plugin Contributor photocrati
(@photocrati)

9 years, 6 months ago

@ryanoelke – It really seems something is amiss in this installation.

The video doesn’t show what I would consider a “fresh” installation (I see a few plugins installed by way of their menu items) and the blank page(s) as well as the errors lead me to think something has been, or is being, corrupted on the site.

Missing files and undefined standard libraries would make me think a fresh installation (of at least NextGEN Gallery) is needed but you wrote you did that without success.

We can offer you our external Reset Tool plugin (it does the same thing as the Reset Option, especially when it’s not available) if you send us a Bug Report (http://www.nextgen-gallery.com/report-bug/ … please reference this topic) with the site specifics.

It might help to correct this issue …

– Cais.

faridjame
(@faridjame)

9 years, 2 months ago

@ryanoelke,

Please make sure you have correctly defined WP_CONTNT_URL in your wp-config.php:

Correct:
define('WP_CONTENT_URL', 'http://example.com/wp-content');

Wrong:
define('WP_CONTENT_URL', '/wp-content');

Wrong:
define('WP_CONTENT_URL', 'wp-content');

I’ve had this issue with NextGen several times and that’s been the way I’ve fixed the issue.

Hope it helps.

Plugin Contributor photocrati
(@photocrati)

9 years, 2 months ago

@faridjame – Thanks for sharing.

Using the “wrong” define statement can break a lot more than just NextGEN Gallery.

– Cais.

Pentame
(@pentame)

9 years, 1 month ago

@faridjame,
Thankyou, Your post helped me to solve the issue. 🙂

Plugin Contributor photocrati
(@photocrati)

9 years, 1 month ago

@pentame – Thanks for sharing. Unfortunately there are some hosting services that are installing WordPress automatically(?) with this incorrect configuration.

– Cais.