White screen of death after installing plugin

  • Resolved Marian Heddesheimer

    (@heddesheimer)


    9 years, 6 months ago

    When I installed the plugin on a client’s site, I got a WSOD and could not access anything until I deleted the plugin via FTP.

    After some research, I found the problem here:

    wordpress-popular-posts.php in line 329:
    if ( !empty($this->user_settings[‘tools’][‘thumbnail’][‘default’]) && @exif_imagetype($this->user_settings[‘tools’][‘thumbnail’][‘default’]) )

    After I removed the @ from the call to exif_imagetype(), I could see this:

    Fatal error: Call to undefined function exif_imagetype() in /home/gdmott/public_html/wp-content/plugins/wordpress-popular-posts/wordpress-popular-posts.php on line 329

    I’m not sure why this is just happening on the client’s site and not on my local test environment. It seems, by hiding the error message with the @, it took me about an hour to get to the source of the problem.

    I think this should be fixed. Meanwhile, I can just remove the problematic lines from the code, but I would appreciate if there would be a fix soon, so that the plugin can be updated without causing any problems in the future.

    https://wordpress.org/plugins/wordpress-popular-posts/

Viewing 11 replies - 1 through 11 (of 11 total)
  • gates

    (@gates)

    9 years, 6 months ago

    Same problem in this topic.

    ifreaker

    (@ifreaker)

    9 years, 6 months ago

    Seems to be caused when the Exif extension is disabled in PHP. Enable these extensions in php.ini and restart server.

    extension=php_mbstring.dll
    extension=php_exif.dll

    Plugin Author Hector Cabrera

    (@hcabrera)

    9 years, 6 months ago

    Hi guys,

    Thanks for the report, a fix is coming!

    Edit: alright, here’s the deal guys. Please try version 3.1.1 Beta 1 and let me know how it goes.

    Upgrade procedure:

    1. Go to the Plugins page and disable WPP (do not uninstall it or you’ll lose all your data!).
    2. Download and extract WPP 3.1.1 Beta 1.
    3. Upload the WPP 3.1.1 Beta 1folder to your wp-content/plugins directory.
    4. Enable WPP 3.1.1 Beta 1.
    andrew

    (@adivirus)

    9 years, 6 months ago

    Hi, my website loads very very slow after enabling this version… thanks for trying to find a fix.

    Plugin Author Hector Cabrera

    (@hcabrera)

    9 years, 6 months ago

    Thanks for the report, Andrew. At least is not crashing anymore. I’m investigating the cause of the slowdown and will post a new version once I figure out what’s wrong. You may disable the plugin for the time being.

    cisi80

    (@cisi80)

    9 years, 6 months ago

    same problem here, i just rolled back to the old version 3.0.3, that works until the fixed one comes out.

    BTW. the upgrade procedure want work.
    The admin area ist KO after activating the plugin (you cant even login). So the only way to get it working again is to cancel it via ftp.

    Plugin Author Hector Cabrera

    (@hcabrera)

    9 years, 6 months ago

    Alright, here we go again: please try WPP v3.1.1 Beta 2. Make sure you guys follow the upgrade instructions posted above.

    hungpham

    (@hungpham)

    9 years, 6 months ago

    The first load after upgrading was still much slower than 3.0.3. Next loads seem ok.
    Also, if anyone upgraded to 3.1.0 already, they cannot login wp-admin. Will need to rename wordpress-popular-posts folder, then upload the new one via ftp.

    AlwaysEnthusiast

    (@alwaysenthusiast)

    9 years, 6 months ago

    My website “died” (Just a white screen and I could not login to WordPress at all). I use Installatron and had it set to auto.update plugins. I also let Installatron do a daily backup. I had to roll back to a backup just before your plugin was auto-updated by my system. So my site works well with your version 3.03. This learned me a valuable lesson: Never autoupdate! From now on I will do manual updates on a regular basis (after ensuring I have a recent backup).

    I am awaiting you next version before I update.

    Plugin Author Hector Cabrera

    (@hcabrera)

    9 years, 6 months ago

    WPP version 3.1.1 is now available! Please, update as soon as possible.

    Thank you guys for your patience!

    AlwaysEnthusiast

    (@alwaysenthusiast)

    9 years, 5 months ago

    Your version 3.1.1 works fine with WordPress 4. Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
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