Moderator
t-p
(@t-p)
try a few basic troubleshooting steps:
– Flushing any caching plugins you might be running, as well as server and/or browser caches.
– deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
– If that does not resolve the issue, try switching to the unedited default Twenty Fourteen Theme for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
– If that does not resolve the issue, try resetting the plugins foldervia FTP or SFTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
I would like to change a theme but I cant log in into dashboard…
Ivan
(@ivanyordanov)
Hey,
You might want to disable all the plugins first, as Tara suggested in the previous post. You can do that by renaming the wp-content/plugins folder to something else. For example, wp-content/plugins_old.
Try to do it via FTP or SSH – whatever is more comfortable for you. Once you have renamed the folder, try to access the wp-admin area again.
Once you access the admin panel you can try to enable the plugins one-by-one to see which one exactly is causing the issue:)
Ok, I’ve done it but its still the same problem that pops up… :((((
Moderator
t-p
(@t-p)
I’ve done it but its still the same problem
1. What exactly have you done?
2. What theme are you using?
3. Who is your hosting provider? Have you discussed this issue with them?
1. I have changed the file name themes to themes_old
2. Im using Kadence Theme Virtue Premium
3. My provider is a Polish firm, and I didnt discuss anything with them, I dont even know about what I should ask them, how to create my question
🙂
Moderator
t-p
(@t-p)
– As you are using a commercial theme, you’ll be more likely to find a good answer from your theme’s support, for they have the access to its code.
– Tell them this is not a WP core issue.
So I should contact with my theme not with my host right ?
