Can't block former client from backups!!

  • Resolved Treebeard

    (@malawimama)


    9 years, 7 months ago

    I have a former client with several websites that I used to do maintenance for, including bi-weekly backups for all of their sites to my Dropbox account. He terminated our agreement to start doing updates himself, and wouldn’t allow me access to his admins so I couldn’t turn off the backups. I have asked him to turn it off but apparently that hasn’t happened, and now I am using up space on my Dropbox account.

    How do I stop his websites from using my Dropbox account??? Please help, I can’t allow this to continue, and I don’t see any proper way to do that without logging in to my Dropbox account and disabling it for all the websites that I manage.

    Thanks!

    https://wordpress.org/plugins/updraftplus/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Anderson

    (@davidanderson)

    9 years, 7 months ago

    Hi Treebeard,

    Here’s how: http://updraftplus.com/faqs/unlink-updraftplus-dropbox/

    If you are using UpdraftPlus for paying clients, then please do consider upgrading to UpdraftPlus Premium – https://updraftplus.com/shop/updraftplus-premium/ – this is what makes it possible for us to fund FAQ content, support and indeed all versions of UpdraftPlus itself.

    Best wishes,
    David

    Thread Starter Treebeard

    (@malawimama)

    9 years, 7 months ago

    Hi David,

    I do see that section, but under the Apps Linked, it only lists “UpdraftPlus” as a single App. I don’t see how to unlink specific websites from using UpdraftPlus as the method of backup to my Dropbox account, and as I mentioned before, I only want to “stop his websites from using my Dropbox account”. I can’t delete UpdraftPlus from the list completely, or all the other sites I manage would stop using it as well.

    From what I gather, even upgrading to Premium still would not solve this issue, as UpdraftPlus only appears once in the linked Apps. I am actually trying to unlink specific websites, not the app itself.

    What else can I do if I don’t have access to the site, FTP, or hosting control panel anymore?

    Plugin Author David Anderson

    (@davidanderson)

    9 years, 7 months ago

    You will need to unlink the app, and then login to all your websites and then log in to and re-authorise all the websites that you wish to be linked. Unfortunately, Dropbox doesn’t provide a more fine-grained control to de-authorise websites individually… you have to de-authorise the lot, and then re-authorise the ones you want.

    Best wishes,
    David

Viewing 3 replies - 1 through 3 (of 3 total)
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