inability to preview pages

  • Resolved catwingz

    (@catwingz)


    9 years, 8 months ago

    We did a lot of work on this site, and now the client is experiencing a localized problem with creating pages. When she goes to preview the page it comes back not found. Her information is quite vague on this, and I am working on getting more details as the situation changes. the site is here.

    If I log in as her from my location I am unable to recreate the problem. Since this makes it look like a local issue I first asked her to clear her cache and cookies. This didn’t work, but switching browsers did, at least for awhile. Her latest communication makes me uncertain that this was a permanent fix.

    Her assistant has had a similar experience, but her primary complaint is that the preview no longer opens in a separate window or tab. Again, I am unable to recreate this.

    Her hosting does not provide any access to server logs, so they are a dead end. What other local settings, cache, etc could play a role in a situation like this? I would like to do more trouble shooting and am at a loss. thanks

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  • websitetroubleshooting

    (@websitetroubleshooting)

    9 years, 8 months ago

    Browser plugins could interfere with the javascript within the preview, or potentially an issue with another plugin. Which user was it logged into, and is this an administrator account in WordPress?

    Thread Starter catwingz

    (@catwingz)

    9 years, 7 months ago

    All involved were Admins. Since I was unable to recreate the problem it became clear that it was a browser issue outside of my control. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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