Sometimes data submitted is not captured/saved in the database

  • tarundeology

    (@tarundeology)


    9 years, 8 months ago

    I’ve been using CF7DB for my contact forms, it is realy helpful and easy to use. Thanks for your great effort.

    But today I got complain from my client saying that she has been getting the emails notifying that there’s a new registered for her event (I used CF7 and CF7DB for capturing registration), but there is so many submitted data that is not captured in the database. Looking at the screenshot, it’s linke more than 30% of submitted data are not captured.

    I test it on my side and it works. The test data I submitted are captured in the database. I wonder how this happen? Is there a possibility that it is conflicting with other plugin? Can you please advice me on this?

    https://wordpress.org/plugins/contact-form-7-to-database-extension/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Michael Simpson

    (@msimpson)

    9 years, 8 months ago

    One possibility is that the item is captured but during export there is so much data that PHP runs out of memory before it gets through showing all the results in a short code or export.

    With PHPMyAdmin, look at the wp_cf7dbplugin_submits table to see if the latest entries are there based on the email received.

    Thread Starter tarundeology

    (@tarundeology)

    9 years, 8 months ago

    I’ve checked in PHPMyAdmin and there’re at least 20 submission that is not captured in the database, but the email was sent.

    Do you think that increasing the memory could fix this?

    Plugin Author Michael Simpson

    (@msimpson)

    9 years, 8 months ago

    I doubt it. It doesn’t require much memory to put insert a submission into the DB.

    Are these recent submissions? (In the last week?)

    Did some of the submissions comes at the same time?

    ColorWhims

    (@colorwhims)

    9 years, 8 months ago

    I have cfdb and just noticed that it stopped gathering data after 2013-12-19 10:36:19 -10:00 there are 1958 entries to that date. All 2014 is missing! and we are not receiving the inquiries from the website contact form (we use FS contact form, our customers are complaining they never received our response)

    Plugin Author Michael Simpson

    (@msimpson)

    9 years, 8 months ago

    Curious, I haven’t seen any other complaints about FSCF. I would have expected this from a lot of users by now if it hasn’t worked for more than half a year. Likely this is something on that site.

    I would suggest you test by turning off all plugins but FSCF & CFDB and try a form submission. If that works, then you have to track down which plugin is interfering by turning each on and testing.

    ColorWhims

    (@colorwhims)

    9 years, 8 months ago

    I don’t check the datebase at all Michael, that is until today. This past week more than 6 people replied to the website form autoresponse email but we never received their inquiries…

Viewing 6 replies - 1 through 6 (of 6 total)
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