Title: 2022 Bugs Last modified: March 13, 2022 --- # 2022 Bugs * Resolved [isibor](https://wordpress.org/support/users/isibor/) * (@isibor) * [4 years, 5 months ago](https://wordpress.org/support/topic/2022-bugs/) * Hey guys! First things first. Tutor LMS is a great plugin. The theme has a nice UI and lots of cool functionalities. There are however a few bugs which are really annoying. While I’ve been able to get around most of the bugs one that has proven unsolvable is the incorrect password issue that happens every now then. * The gist of it is: 1. Sometimes when I login, it says ‘Incorrect password’. I’m 100% sure the passwords are correct because I’ve changed it 4 times in the past week and it happens to users as well. As the owner of the website, it’s really embarrassing to explain to users that your website plugin has a bug. I really need this fixed please. * 2. Also sometimes when accessing the dashboard, as a user, you’re automatically logged out and have to log in again. It’s exhausting. * 3. Finally, the course intro page is unresponsive in mobile and template. Now, I’ve been able to solve this by adding a CSS media query, but it deserves mention. The course intro page is really important and a very bad place to have responsiveness issues. * I really love Tutor LMS and I really hope you fix these bugs. - This topic was modified 4 years, 5 months ago by [isibor](https://wordpress.org/support/users/isibor/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F2022-bugs%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [munayam](https://wordpress.org/support/users/munayam/) * (@munayam) * [4 years, 5 months ago](https://wordpress.org/support/topic/2022-bugs/#post-15455558) * Hello [@isibor](https://wordpress.org/support/users/isibor/), * Thanks very much for your appreciation. * 1. I visited your site and registered as a new user then enrolled in a free course then logged out and relogged into dashboard. I didn’t face any issue with password. * Let us know your PHP, WordPress and Tutor LMS versions currently active. * 2. This can be due to expired cookies in your browser. You can clear browser cache and cookies to resolve this. This can also be due to mismatch between your WordPress Address (URL) and Site Address (URL) which you can fix by navigating to WordPress settings > general. Remember to flush permalinks from WordPress settings > permalinks after you make any change. * 3. You can send email to support at themeum dot com and share screenshots of the responsive issue you noticed and we shall further look into it. * Thread Starter [isibor](https://wordpress.org/support/users/isibor/) * (@isibor) * [4 years, 5 months ago](https://wordpress.org/support/topic/2022-bugs/#post-15459078) * Thanks for the response. Unfortunately, I’m still having the same issues. Ironically, I’m usually unable to sign in with my password on the homepage (this problem comes up at least every 2 days), but if I were to navigate to the course list page, and try bookmarking a course, a login prompt appears, and I’m then able to login with the same password that was earlier ‘incorrect’. It’s embarrassing to explain these things to students on my platform, who would have to reset their passwords on a daily basis. * 1. My PHP version is 7.4.26 WordPress is 5.9.2 and Tutor LMS is 1.9.16. * 2. I’ve tried these, sadly, I still have the same issues. * 3. I’ve already resolved the issues with responsiveness, and I believe you’ve addressed this in other complaints. * Again, I really love your plugin. I think it’s cool. But what’s the use of a plugin with lots of cool features if students have to reset their passwords every time they tried to login? Please. I’d love if you guys could resolve this as quickly as possible. * [munayam](https://wordpress.org/support/users/munayam/) * (@munayam) * [4 years, 5 months ago](https://wordpress.org/support/topic/2022-bugs/#post-15459359) * Hello [@isibor](https://wordpress.org/support/users/isibor/), * I didn’t have to reset my password nor I faced any issue registering and logging in. * You can check for a plugin and theme conflict. These steps will help rule out a possible theme/plugin conflict. * 1. Temporarily disable all your third-party plugins and check whether that resolves the issue. Specially disable captcha/optimizing/cache/security plugins and clear cache completely. 2. Next, activate a default WordPress theme e.g. twentytwenty 3. Next, activate your 3rd party plugins one by one to find the one that may be causing a conflict. 4. Finally activate your own custom parent theme (not child theme) to see if it was due to a conflicting custom theme.​​ * You can send an email to support at themeum dot com if you would like us to take a closer look. * Thread Starter [isibor](https://wordpress.org/support/users/isibor/) * (@isibor) * [4 years, 5 months ago](https://wordpress.org/support/topic/2022-bugs/#post-15464620) * First of all, good job on the new plugin updates. However, I’m having a few issues as regards the UX. * The first and most pressing issue is that there is no official shortcode for the sign in page. Users have to navigate to the sign in page, through a pop up that appears on the screen. Checkout my site lexquiryacademy.com for instance. If you click on the sign in button, it takes you to a page which reads ‘You have to Sign in to access this page’, before you can sign in. Even then, it doesn’t automatically redirect you to the dashboard page. Basically users don’t get to know if they are signed in. * This problem can easily be resolved if there was an official Login page, just like there is for registration. * I’d really love it if this was resolved as soon as possible. I didn’t have this problem with the last update. Thanks. * Also, I’m still having issues with the sign in every now and then. * [largbasket](https://wordpress.org/support/users/largbasket/) * (@largbasket) * [4 years, 5 months ago](https://wordpress.org/support/topic/2022-bugs/#post-15467071) * Dear [@isibor](https://wordpress.org/support/users/isibor/) * I am very sorry we don’t have any shortcode for the login page. You can use the dashboard page as a login page. Maybe in the future, we will add a separate login page. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘2022 Bugs’ is closed to new replies. * ![](https://ps.w.org/tutor/assets/icon-256x256.jpg?rev=3598934) * [Tutor LMS - eLearning and online course solution](https://wordpress.org/plugins/tutor/) * [Frequently Asked Questions](https://wordpress.org/plugins/tutor/#faq) * [Support Threads](https://wordpress.org/support/plugin/tutor/) * [Active Topics](https://wordpress.org/support/plugin/tutor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/tutor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/tutor/reviews/) ## Tags * [login issues](https://wordpress.org/support/topic-tag/login-issues/) * 5 replies * 3 participants * Last reply from: [largbasket](https://wordpress.org/support/users/largbasket/) * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/2022-bugs/#post-15467071) * Status: resolved