Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Shortcodes Gone & Submissions CSV Broken

  • Resolved ryanmallory

    (@ryanmallory)


    Using newest WP version at http://turningpointpt.com and NF v3.0.26. and several other sites.

    SHORTCODES: They are still on the pages in the editor, but do not display anything when visitors view the public site.

    SUBMISSIONS CSV: ID numbers showing duplicates for different submissions, missing data, shifted field data.

    LOVE Ninja Forms, but have clients calling for stuff they paid for, and so hope they figure out a new release tomorrow. Good luck guys!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kyle B. Johnson

    (@kbjohnson90)

    @ryanmallory we are seeing a couple of reports of this issue, but we are not able to replicate it.

    Could you please contact support so that I can collect some information to diagnose the issue? https://ninjaforms.com/contact

    Thanks Kyle. I filed a trouble report through my NF account. Justin from NF got back to me. I have sent temp access for support to take a look. I appreciate your response!

    I fixed the shortcode visibility problem on all sites. It was a JS error with Elegant Themes Divi upgrades that corrupted Google Analytics code with an ET update. Replacing the Google JS code in each fixed the error. It WAS NOT a Ninja Forms issue.

    The submissions CSV missing and badly parsed data is the only outstanding issue I see with the new release (v3.0.26) and understand only some users have reported it. Will try to post back what I find out from NF in case it helps others.

Viewing 3 replies - 1 through 3 (of 3 total)
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