Support » Plugin: WP Support Plus Responsive Ticket System » 2 years of wasted time and upset clients. This is a terrible choice.

  • One of the worst choices for support. I have TRIED to use this plugin for a couple of years and the same issues occur over and over and over . . you finally get it working and the idiots running this place implement “great features” without any idea of how it creates tons of issues. EVERYTIME there is an update we spend half a day to 18 hours (depending on when support is back online) with pissed off customers because we can’t reply and lose business because new customers can’t open requests for information. DON’T WASTE YOUR TIME if you need something that is reliable.Other issues: They Keep changing subscription methods/pricing. Every feature has to be licensed and requires a seperate plugin and updated individually – they did because they changed how they used to bill for the features. Yes they will reply and help you, but we can’t be down for 12 hours until they come onine again. They will implement new changes that don’t work unless you hunt around for hours on how to make the new feature work with your setup. After updates features you enabled are set back to default and then again you have to go hunting in their terrible dashboard layout. I can keep going on and on . . .this place has no clue on how to dispatch new software upgrades and patches.

    • This topic was modified 11 months, 2 weeks ago by  robsatx.
    • This topic was modified 11 months, 2 weeks ago by  robsatx.
    • This topic was modified 11 months, 2 weeks ago by  robsatx.
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  • It’s free oeo,if you want support go get something with money monkey

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Thank you for your review.

    As you already said we always help, we always try to make everyone happy with the product and this is positive I am taking here.

    Regarding updates, yes some issues happened but we have fixed it and product is steable now.

    Regarding to change subscription plans, it is natural for every business to do so. We try to be most affordable among the competitors and maintained this till date.

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