Title: 2-step Authenticator Issues
Last modified: December 14, 2020

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# 2-step Authenticator Issues

 *  [antidote24](https://wordpress.org/support/users/antidote24/)
 * (@antidote24)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/2-step-authenticator-issues-2/)
 * I recently upgraded my phone and wiped it clean. My Google Authenticator app 
   on that phone was erased. I use the app to log into my page through wp-admin.
   php and I’m not able to log in now. Thank you for your help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F2-step-authenticator-issues-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [5 years, 3 months ago](https://wordpress.org/support/topic/2-step-authenticator-issues-2/#post-13787739)
 * What plugin did you use to a the GA 2FA? Disable it temporarily by renaming its
   directory in wp-content/plugins. Once logged in, re-enable the plugin, disable
   its 2FA, then re-enable 2FA and you should be given an opportunity to set a new
   code for your site.
 * I just found out that the GA app (at least on iOS) allows you to export all your
   stuff and import it on the GA app on another device, so I have it running on 
   both my iPhone and iPad. I’ll feel a lot more comfortable the next time I replace
   my phone.
 *  Thread Starter [antidote24](https://wordpress.org/support/users/antidote24/)
 * (@antidote24)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/2-step-authenticator-issues-2/#post-13787824)
 * Awesome, this solved it. Thank you Steven.
 *  [Vlad](https://wordpress.org/support/users/vladytimy/)
 * (@vladytimy)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/2-step-authenticator-issues-2/#post-13788990)
 * Awesome tip, Steve! Thanks!
    It works on Android too, just tested it.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘2-step Authenticator Issues’ is closed to new replies.

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 3 replies
 * 3 participants
 * Last reply from: [Vlad](https://wordpress.org/support/users/vladytimy/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/2-step-authenticator-issues-2/#post-13788990)
 * Status: not resolved

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