Support » Plugin: WooCommerce PDF Invoices & Packing Slips » 2 issues (Unable to open PDF and Spam Folder)

2 issues (Unable to open PDF and Spam Folder)

  • Resolved heathcliff2013

    (@heathcliff2013)


    11 months, 3 weeks ago

    The PDF is being created the order is delivered/completed. The email with the PDF attached ends up in the spam folder and the generated PDF seems to be created with an error because I am unable to open it.

    Please advice?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexmigf

    (@alexmigf)

    11 months, 3 weeks ago

    Hi @heathcliff2013

    The spam situation is something that is out of our plugin scope because it uses the wp_mail() function from WordPress like many other plugins. Please see this FAQ from WooCommerce.

    If the problem persist you should consider contacting your hosting provider about this issue.

    About the error, can you show some image or describe it better?

    • This reply was modified 11 months, 3 weeks ago by alexmigf.
    • This reply was modified 11 months, 3 weeks ago by alexmigf.
    • This reply was modified 11 months, 3 weeks ago by alexmigf.
    Thread Starter heathcliff2013

    (@heathcliff2013)

    11 months, 3 weeks ago

    Thanks for your feedback but I have to correct you.

    Woocommerce has no problems. If I deactivate your plugin it will not end up in the spam folder. As soon as I activate it, the email ends up in the spam folder. In addition, I use WP mail SMTP plugin to prevent this type of problem.

    You have not addressed the second problem. The PDFs sent by email cannot be opened.

    Awaiting your response. Thank you for your time.

    Plugin Support alexmigf

    (@alexmigf)

    11 months, 3 weeks ago

    Hi @heathcliff2013

    I will need more informations from you to make a better analysis in this issue:

    • Can you check WooCommerce > Status > Logs to see if there is a log named ‘wpo-wcpdf-xxxx’ in the dropdown and see what errors have?
    • Can you upload a copy of the PDF somewhere so i can download to inspect it?
    • Can you try to create a PDF in the backend (manually) to see if that shows errors?

      • Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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