2 errors. Disconnect, connect, issues for years

  • autoshow

    (@cleautoshow)


    1 month ago

    The link above won’t show the form because I removed the html code.

    Error 1: Constant Contact Forms has experienced issues that may need addressed and functionality may be missing. Please enable the “Support” checkbox under the Support tab in Constant Contact settings and start a forum support thread. Our support team will aid with further steps.

    I previously resolved this issue by disconnecting and reconnecting, but now I can’t connect at all. Which leads me to…

    Error 2: Constant Contact Forms has detected errors that indicate a need to manually disconnect and reconnect your Constant Contact account. Visit the Connection Settings to manage. I go to the settings, Get Code, Paste Code. Message says “settings updated” but I’m still disconnected.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 month ago

    @cleautoshow Are you only on 2.16.0 right now? I have a version 2.16.1 dropbox link that hopefully is helping solve the manual reauthentication process but still pending confirmation from some folks.

    https://www.dropbox.com/scl/fi/xdjkv0oq8npp2dhqe00up/constant-contact-forms-2161.zip?rlkey=bcufbkdvuq8dkb1fqddt8yepp&dl=0

    Thread Starter autoshow

    (@cleautoshow)

    1 month ago

    @tw2113 I am on 2.16.0. Thanks for your reply, but I have no idea how to get whatever is in your dropbox into my site (have admin access but mostly handle content) and it’s just not that important, so I’ve deactivated the plugin. Will consider reactivating when 2.16.1 is released as an actual update.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 month ago

    Noted on that, thank you.

    stevoli

    (@stevoli)

    1 month ago

    Just tried the updated version, same error, this is what the debug log is showing:

    [2026-2-05, 15:38] API.INFO: Refresh token attempt failed in get_api_token. [] []
    [2026-2-05, 15:38] API.INFO: Refresh token attempt failed in get_api_token. [] []
    [2026-2-05, 15:38] API.INFO: Refresh token attempt failed in get_api_token. [] []
    [2026-2-05, 15:39] API.INFO: Refresh token attempt failed in get_api_token. [] []
    [2026-2-05, 15:39] API.INFO: Refresh token attempt failed in get_api_token. [] []
    [2026-2-05, 15:39] API.INFO: Refresh token attempt failed in get_api_token. [] []

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 month ago

    We’re still working out how it’s factoring in, but disabling and re-enabling the plugin has been helping with getting reauthenticated.

    stevoli

    (@stevoli)

    1 month ago

    Ok that worked, had to deactivate then activate the plugin, then it was able to reconnect.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 month ago

    Thank you for confirming on your part @stevoli

Viewing 7 replies - 1 through 7 (of 7 total)

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