Title: 2 eMails without any request Last modified: March 5, 2021 --- # 2 eMails without any request * Resolved [Steinfranken](https://wordpress.org/support/users/steinfranken/) * (@steinfranken) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/) * Hi folks, * last week I’ve purchased your plugin, but it does not work. If I go to settings/ new user approve I will directly redirect to home? * I’ve wrote 2 eMails – one by deactivating plugin and one over your contact-form on your website. Until now I didn’t get any answer. If you don’t have time, no problem but please give money back for purchase and I will look for other plugin– thx. * Andreas * P.S. I’ve already shared all Login and Admin details for you in the emails. Viewing 9 replies - 1 through 9 (of 9 total) * [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/) * (@wpexpertssupportteam) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14150341) * Hi [@steinfranken](https://wordpress.org/support/users/steinfranken/), * Thank you for contacting us, This is a platform for the support for free plugins we can’t provide you support for the pro plugins here on this platform. * Also, We have already replied to your support ticket can you please follow up there. * Thanks! * Thread Starter [Steinfranken](https://wordpress.org/support/users/steinfranken/) * (@steinfranken) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14153873) * Hi, * I know, that is the support for free plugin. But as I wrote you before, I didn’t get any eMail so I can’t follow up to your answer. Is there any option you send me the answer again or do you have a support-forum for purchased plugins, where I can log in? * Thanks for help. * [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/) * (@wpexpertssupportteam) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14164974) * Hi [@steinfranken](https://wordpress.org/support/users/steinfranken/), * Can you please create a support ticket on our official website to assist you there on priority. * Thanks! * Thread Starter [Steinfranken](https://wordpress.org/support/users/steinfranken/) * (@steinfranken) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14165857) * OK, perfect – I will do, but I don’t know where. I’ve purchased it here newuserapprove. com but I don’t see any link to support forum. If I go to wpexperts.io I only see in footer Services / Support. If I go there I need an Envato purchase code to create a ticket, but that code I don’t have, because I purchased directly on newuserapprove.com. * Please tell me, where I can open a support ticket? * Thx in advance. * [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/) * (@wpexpertssupportteam) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14166945) * Hi [@steinfranken](https://wordpress.org/support/users/steinfranken/), * Please have a look at the screenshot shared below you need to click on the support link to access the support page. * Thanks! * Thread Starter [Steinfranken](https://wordpress.org/support/users/steinfranken/) * (@steinfranken) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14167086) * Hi folks, * I think I’m to stupid. I don’t see any screenshot??? * [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/) * (@wpexpertssupportteam) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14167137) * HI [@steinfranken](https://wordpress.org/support/users/steinfranken/), * Here’s the screenshot: [https://tinyurl.com/y9hzgssx](https://tinyurl.com/y9hzgssx) * Thread Starter [Steinfranken](https://wordpress.org/support/users/steinfranken/) * (@steinfranken) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14167260) * Now I see – thx. I didn’t take the link seriously, I thought it was just the main category and only clicked the sub-categories. * Sorry. * [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/) * (@wpexpertssupportteam) * [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14170815) * Hi [@steinfranken](https://wordpress.org/support/users/steinfranken/), * We have received your request on our premium support platform and we are following you up there. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘2 eMails without any request’ is closed to new replies. * ![](https://ps.w.org/new-user-approve/assets/icon-128x128.gif?rev=2544141) * [New User Approve](https://wordpress.org/plugins/new-user-approve/) * [Frequently Asked Questions](https://wordpress.org/plugins/new-user-approve/#faq) * [Support Threads](https://wordpress.org/support/plugin/new-user-approve/) * [Active Topics](https://wordpress.org/support/plugin/new-user-approve/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/new-user-approve/unresolved/) * [Reviews](https://wordpress.org/support/plugin/new-user-approve/reviews/) * 9 replies * 2 participants * Last reply from: [wpexpertssupportteam](https://wordpress.org/support/users/wpexpertssupportteam/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/2-emails-without-any-request/#post-14170815) * Status: resolved