Support » Plugin: Order Delivery Date for WooCommerce » 2 Different delivery dates in Woocommerce backend

  • Resolved colinharzing

    (@colinharzing)


    Hi,

    I’m a long time user of this plugin and it works perfectly. Only recently there have been 2 orders where the order date on the packing slip and invoice differs from the date in the custom field from Woocommerce with the delivery date. Any idea how that is possible?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support chetnapatel

    (@chetnapatel)

    Hi @colinharzing,

    I am glad to hear that you are using our plugin since a long time and it works perfectly.

    Regarding the issue you mentioned:

    Can I please request you create the ticket on our support tool with some necessary login information?

    Also, could you confirm whether you are referring to the order date showing in the packing slip and invoice as a delivery date? Because the order date and delivery dates are different things and orders can have order date and delivery date different.

    Regards,
    Chetna Bhutka

    Hi.
    i’m having the same issue.
    To explain better.
    At the backend, at the WooCommerce -> Orders list, i see as Delivery date 1 January 1970.
    When i go inside the order details at the Delivery date i see the proper date that the client add in the process of the order.
    This has started happening from yesterday afternoon UTC time.
    It was about then i’ve updated WooCommerce to version 4.4.0
    Today also i’ve just update it to version 4.4.1

    Thanks in advance.

    Plugin Support chetnapatel

    (@chetnapatel)

    Hi @ironwiller,

    Does this happen randomly/regularly on your site? Are there any steps you can provide us to replicate this bug at our end as to how the customer has placed an order? That will help really help us.

    If you are able to reproduce on your website then can you capture a video of the issue and share it with me?

    Please tell me which version of PHP and WordPress you are using. Also, provide me the product page URL for which this issue is coming and show me screenshots of the setup you have done in our plugin.

    Regards,
    Chetna Bhutka

    Hi Chetna

    First, i can’t reproduce the client process since the website is live and i wouldn’t like to make a charge and refund.

    Second it seems the next order of the ones that was showing as 1 January 1970, looks normal (check screenshot 1: https://nimbusweb.me/s/share/4571666/7li1prc9f7kgl32eegw3)
    Also if you see inside the order, where it has 1 January 1970, is normal as well (check screenshot 2: https://nimbusweb.me/s/share/4571678/bad7bkfydl25kdwzneib)

    PHP Version 7.3.16
    WP Version 5.5
    WooCommerce 4.4.1
    Order Delivery Date Lite 3.10.2

    Order Delivery setup:
    check screenshot 3: https://nimbusweb.me/s/share/4571706/2vh3btgb72hovv1zd85a
    and 4: https://nimbusweb.me/s/share/4571710/ordqyb5wa5s7skxbt9tn
    The rest of the tabs i didn’t have to setup them.

    Thanks.

    Plugin Support chetnapatel

    (@chetnapatel)

    Hi @ironwiller,

    Thank you for sharing screenshots.

    We are releasing an update of this plugin (in this week) in which we are including the fix for this issue. I will inform you here as soon as the plugin will be released.

    Regards,
    Chetna Bhutka

    Thank you very much Chetna.
    Looking forward hearing you.
    All the best!

    Plugin Support chetnapatel

    (@chetnapatel)

    Hi All,

    The plugin has been released with the fix for the bug that you reported. Could you please update the plugin and check if you face any problem due to our plugin?

    Regards,
    Chetna

Viewing 7 replies - 1 through 7 (of 7 total)
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