• Resolved mjmoniz

    (@mjmoniz)


    I’ve been getting failed orders because of the following error:

    Error: The zip code you supplied failed validation.

    This problem only started happening after the update.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @mjmoniz

    Thanks for your question!

    I’ve been getting failed orders because of the following error:

    Error: The zip code you supplied failed validation.

    It’s very unlikely that it’s related with the plugin.

    Zip code checking is a part of Stripe mechanism as a fraud prevention measure.

    There isn’t a way to skip Zip Code validation.

    Customers are expected to add the zip code that is registered to the credit card. If the zip code does not match what the card has on file, the customer’s bank will not approve the transaction.

    I would recommend asking Stripe if you have further questions, as we have no more insight into why it might be failing there.

    I trust that points you in the right direction.

    Plugin Support Augustus – a11n

    (@augustuswp)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘2.7.0 | 3 failed orders since update’ is closed to new replies.