• Resolved regalguy

    (@regalguy)


    Hi,

    It appears version 2.6.1 broke the datalayer on my website. Once updated all my analytics tracking that is via Google Tag Manager started to disappear. Is this fixed in 2.6.2? I have currently reverted to 2.6.0 as i need the data for my Google Ads conversion tracking.

    Thanks

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support omarfpg (woo-hc)

    (@omarfpg)

    Hi @regalguy,

    Thank you for your message. I understand you’re having an issue with your Google Tag Manager Datalayer with Google Listings & Ads 2.6.1; you can review our changelogs here: https://wordpress.org/plugins/google-listings-and-ads/#developers, I see there were a couple of fixes and on v 2.6.2 but I’m not entirely sure this would be related to your issue.

    To learn more about this, it’d be great if we could replicate this issue first to understand the problem. Is it possible for you to set up a staging environment where this can be tested and replicated? You can ask your hosting provider if they offer this service, or you could use a plugin like WP Staging to spin up a new test site quickly.

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Thread Starter regalguy

    (@regalguy)

    Hi,

    I can setup a staging site but how can we test tag manager on the staging site? I don’t know how to do that.

    There are no fatal logs related to this.

    Status report:
     WordPress Environment
    
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    Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (50)
    
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    Database Version: 1.16.10<br>Loopback Test: ✔<br>Task Queueing Test: ✔ Product Bundles
    
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    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello regalguy

    Thank you for your reply.

    Yes, you are correct. Using Google Tag Manager on a staging site may not show data at all.

    In version 2.6.2 a fix for Google Tag Manager was added.
    I will suggest updating your plugin to 2.6.2 and checking if Google Ads conversion tracking data is coming through.

    If you still notice any issues, you can revert to 2.6.0 and let me know about this so I can investigate this issue further.

    I look forward to your response. 🙂

    Thread Starter regalguy

    (@regalguy)

    Hi, i need to know 2.6.2 fixes the issues as i will lose a lot of money if it doesn’t work. I need the tracking data for the Google Ads i run, without the data the ads don’t perform correctly so not only do i waste money advertising but i also lose revenue.

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    👋 hi @regalguy

    I went ahead with investigating the site’s System Status Report (SSR), and it appears there is currently the GTM4WP plugin active, which might be causing conflicts — with overlapping functionality.

    As a next step, feel free to temporarily disable it, while updating Google Listings & Ads to the latest version available, and see if the issue persists on the site, or otherwise.

    As always, make sure there’s a backup in place, of your full site and database. You can ask your host for backup functionality, or you can consider using a service like Jetpack.

    I hope this helps! Let us know how it goes.

    Thread Starter regalguy

    (@regalguy)

    Really!? That’s the plugin that adds the tags to the site! Disabling that will definitely not fix the issue! 😂

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    👋 hi @regalguy

    Thank you for reaching back, clarifying things further.

    That’s the plugin that adds the tags to the site! Disabling that will definitely not fix the issue! 😂

    Feel free to reach out to its support channel (linked here), since that plugin adds the tags to the site, as they would be in a better position to assist you.

    Tags are necessary for analytics tracking, via Google Tag Manager.

    Moreover, any errors will be listed within the logs under WooCommerce > Status > Logs.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    • This reply was modified 2 months, 2 weeks ago by anastas10s (woo-hc). Reason: added clarification
    Thread Starter regalguy

    (@regalguy)

    Sorry, to clarify. the GTM plugin works fine, my site stopped recording data when i updated this plugin. So logic would dictate the issue is with THIS plugin. I have no doubt GTM will point the finger in this direction. Is there someone i can talk to who can actually help? 2nd or 3rd line support would be much appreciated.

    Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    Hi @regalguy,

    I understand your GTM tracking stopped working after you updated to 2.6.1. Please check if the issue persists in the latest version, 2.6.2.

    To clarify, I can’t replicate the issue as I don’t have the third-party GTM4WP plugin you’re using installed. However, if the issue persists on the latest version of Google Listings & Ads, we can take a deeper look. We can’t investigate an issue encountered on a previous version as updates bring improvements and bug fixes.

    Let us know what you find so we can help further.

    Plugin Support omarfpg (woo-hc)

    (@omarfpg)

    Hi there 👋 ,

    We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

    Thanks!
    -OP

    Thread Starter regalguy

    (@regalguy)

    Hi Guys,

    I left it a long time to test the new updates released. Unfortunately even the latest version 2.6.6 still breaks Google Analytics recording data.

    I updated Friday morning, by Saturday morning it was clear GA was down massively on data. So I’ve reverted to 2.6.0 again as i need the stats for my Google Ads spend to track conversions.

    So clearly whatever was added/removed/changed on 2.6.1 has caused this issue.

    I can setup a staging site to look into but i don’t think you’ll be able to test GA with that? Would i need to set it up as a new property on GA and provide you access to that too?

    Thanks

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    👋 hello again @regalguy

    I left it a long time to test the new updates released. Unfortunately even the latest version 2.6.6 still breaks Google Analytics recording data.

    Thank you for reaching back, with further details on this.

    I updated Friday morning, by Saturday morning it was clear GA was down massively on data. So I’ve reverted to 2.6.0 again as i need the stats for my Google Ads spend to track conversions.

    So clearly whatever was added/removed/changed on 2.6.1 has caused this issue.

    Could you please also share any accompanying data, like screenshots or logs, showcasing this?

    Meanwhile, kindly share an updated System Status Report (SSR), as the site is setup now.

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

    Thread Starter regalguy

    (@regalguy)

    I can share with you the drop in GA data for Friday vs other days? Is that what you need?

    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @regalguy,

    Seems like we’ll need to have a closer look. Could you please open a ticket about this from Woo.com > My profile > Support? You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

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