Support » Plugin: Total Upkeep – WordPress Backup Plugin plus Restore & Migrate by BoldGrid » 1GB backup stops at 800MB -> Can I exclude uploads folder?

  • Resolved ricarod

    (@ricarod)


    I got to your plugin “testing it” while looking for a professional solution but your backup stops at around 800MB in a site of about 1.5GB.

    I wonder if I can EXCLUDE the uploads folder?

    The hosting sucks! I know, is bluehost but I still need to backup the site to work with it offline.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Jesse Owens

    (@jessecowens)

    Hi @ricarod
    Yes, you can customize which files are excluded. Here are instructions to do so.

    To summarize, navigate to Total Upkeep > Settings > Backup Storage and select Custom Backup under Files and Folders.

    Then, you can add a comma and the path to uploads, which will look like this with the default excludes:

    .git,node_modules,/wp-content/uploads

    You might also have luck changing the ZIP Compressor in Total Upkeep > Settings > Backup Process to System Zip.

    Thank you Jesse, why do you think the backup just stop?

    I’m trying this again (I was looking into another plugin, GREAT RESPONSE TIME BTW) so you think that maybe the zip part will do?

    I also setup a remote storage that is an FTP, will this by default send the backup there?

    Do you work with the company? What’s the best way to get a site migrated with your tool? This destination will only be for dev purposes for now so is not that I am replacing the actual site with the migrated version.

    Plugin Support Jesse Owens

    (@jessecowens)

    Hi @ricarod
    The most common reason for the backup to fail is either a PHP timeout issue, or running out of Disk I/O and being terminated by the server’s monitoring process.

    You may be able to find out what killed it in your logs in Total Upkeep > Tools > Logs but oftentimes if it was killed by the server there won’t be an error message.

    Yes, the free version of the plugin will connect to an FTP server for remote storage, you can configure that in Total Upkeep > Settings > Backup Storage. In the premium version you can also use Google Drive or Amazon S3.

    Migrating sites is usually straightforward, here’s a video tutorial: https://youtu.be/tfL6mrdB4nA

    And here’s an article on the process as well. For a large site, you may find that the normal process of using download links times out, so you can also restore backups you upload to a new host via FTP.

    • This reply was modified 2 months, 3 weeks ago by Jesse Owens. Reason: fix typo

    Thank you Jesse.

    The backup worked fine but strange it did not included the DB and I was now looking a way to backup DB only, any idea?

    Plugin Support Jesse Owens

    (@jessecowens)

    To do just the database, copy the text from Include:

    WPCORE,/wp-content

    Then paste it into Exclude:

    .git,node_modules,WPCORE,/wp-content

    Make sure under Database, you have Backup all tables (full backup) selected.

    I’m taking off for the evening, but if you have any more questions we’ll get right back to you tomorrow! Good luck!

    Jesse thank you again for your help.

    First of all, I am surprised why the DB was not backed up in my previous attempts when I did not exclude it explicitly and settings said “FULL BACKUP” down in the database area so I would have expect to include the DB by default.

    Now that I was trying the DB only, I got this error message:

    “The archive file “/home2/howrugre/boldgrid_backup/boldgrid-backup-preview.topbusinesssales.com-a5771b44-20200805-115554.zip” was not written.”

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @ricarod,

    We try to put a lot of information in the log files to help us troubleshoot issues like this. If something isn’t working right, the log files are the first place we’d like to look.

    Can you share with us a copy of the log file?

    Thanks,
    – Brad

    Looking at your log it seems like the server might be reaching a memory limit which is something out of my hands (unless you have an extraordinary recommendation) at least for this particular case since I’m dealing with a shared hosting account.

    Would this be also the reason why the full backup that I tried yesterday didn’t work? I should have gotten any sort of warning about it, if it were not because I am trying to restore the backup I wouldn’t realize that the DB was not included.

    I know this is FREE support the free version of your plugin but as mentioned from my first post I am really looking for a tool that I can use for professional work and yours seem to be going in the direction of what I need.

    Would it be possible for me to talk directly with a sales representative? I think your website might not have all the info that I need for my use.

    Anyway here’s the log:

    [2020-08-05 11:55:48 UTC] PHP Version: 7.3.20
    [2020-08-05 11:55:48 UTC] WordPress Version: 5.4.2
    [2020-08-05 11:55:48 UTC] Total Upkeep version: 1.14.2
    [2020-08-05 11:55:48 UTC] Backup process initialized.
    [2020-08-05 11:55:48 UTC] Starting dump of database…
    [2020-08-05 11:55:48 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129979224 (123.96 MB) / 130010984 (124 MB)
    [2020-08-05 11:55:48 UTC] Dump of database complete! $status = 1
    [2020-08-05 11:55:48 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129985688 (123.96 MB) / 130060512 (124 MB)
    [2020-08-05 11:55:54 UTC] Starting archiving of files. Chosen compressor: system_zip
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129938992 (123.92 MB) / 181456000 (173 MB)
    [2020-08-05 11:55:54 UTC] Starting to create list of files to include in zip.
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129856600 (123.84 MB) / 181456000 (173 MB)
    [2020-08-05 11:55:54 UTC] Finished creating list of files to include in zip. 0 files in zip.
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129860664 (123.84 MB) / 181456000 (173 MB)
    [2020-08-05 11:55:54 UTC] Starting to close the zip file.
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129860664 (123.84 MB) / 181456000 (173 MB)
    [2020-08-05 11:55:54 UTC] Chunk closed in 0.0081610679626465 seconds. 100% complete closing
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129860792 (123.84 MB) / 181456000 (173 MB)
    [2020-08-05 11:55:54 UTC] Finished closing the zip file.
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129860792 (123.84 MB) / 181456000 (173 MB)
    [2020-08-05 11:55:54 UTC] Starting to add db dump to the zip file.
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129860792 (123.84 MB) / 181456000 (173 MB)
    [2020-08-05 11:55:54 UTC] Finished adding db dump to the zip file.
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129860792 (123.84 MB) / 181456000 (173 MB)
    [2020-08-05 11:55:54 UTC] Archiving of files complete!
    [2020-08-05 11:55:54 UTC] Archive filepath / size: /home2/howrugre/boldgrid_backup/boldgrid-backup-preview.topbusinesssales.com-a5771b44-20200805-115554.zip / 0 (0.00 B)
    [2020-08-05 11:55:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 129860664 (123.84 MB) / 181456000 (173 MB)

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @ricarod,

    Looking at your log it seems like the server might be reaching a memory limit which is something out of my hands (unless you have an extraordinary recommendation) at least for this particular case since I’m dealing with a shared hosting account.

    Looking at the last line of your log, I see the following:

    [2020-08-05 11:55:54 UTC] Memory usage
    limit / current / peak memory usage:
    1073741824 / 129860664 (123.84 MB) / 181456000 (173 MB)

    This shows for memory that your limit was 1073 MB but you only ever peaked at 173 MB. It doesn’t look like memory is causing a problem.

    Would this be also the reason why the full backup that I tried yesterday didn’t work? I should have gotten any sort of warning about it, if it were not because I am trying to restore the backup I wouldn’t realize that the DB was not included.

    It looks like we may need a little more info in the log files to help determine what’s happening. Let me take a look at that and I’ll get back to you shortyl.

    I know this is FREE support the free version of your plugin but as mentioned from my first post I am really looking for a tool that I can use for professional work and yours seem to be going in the direction of what I need.

    Would it be possible for me to talk directly with a sales representative? I think your website might not have all the info that I need for my use.

    I’m glad to see Total Upkeep looks promising for you! If you have any sales questions, feel free to go to https://www.boldgrid.com/support/forums/ and click “Ask” in the right sidebar. The wordpress.org forum moderators probably are not a big fan of these support forums being used for sales, but we’re happy to help answer any questions you have.

    Thanks! And again, let me look into the above issue and I’ll get back to you shortly.
    – Brad

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @ricarod To help troubleshoot further, I updated the plugin to add more info to the logs. You’ll need to grab that latest version to test, and I created a 3 minute video to explain how you can do that – https://youtu.be/kAYYOqxvWiE

    If you can please, test with the new version and share your latest log file.

    Thanks!
    – Brad

    Brad, I can’t thank you enough for your extraordinary support. If I was thinking about marrying your product for professional purposes this outstanding level of support is blowing my mind about it so is just a matter of finding which is the right plan for me although I generally fit within the “freelancer” pack.

    Particularly, in this case, I am afraid I might not be able to follow your request at this particular time since I am no longer working on that site but in a staging version of it and to be honest for much that I truly appreciate it you helping out the way you’ve done it so far I rather take my case to a private support ticket (maybe your member’s forum) before I publicly disclose additional information about this particular case.

    Again I truly appreciate your effort, I used backupbuddy for many years under however they called the package suitable for freelancers but their business model is no longer convenient for me so that also plays a role in my decision of closely look at the packages that you have.

    I do not think that you have a “create a staging site” thing as your competitor “wp time capsule”, right? Something like that would be fantastic (but that’s another case where their plans do not fit my need) for my case in this precise moment however my needs vary from case to case.

    Again: thank you so much for this extraordinary support and I should be able to provide you with additional information maybe within the next few days but I’ll try to take this case to follow it up in your forum.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @ricarod,

    Particularly, in this case, I am afraid I might not be able to follow your request at this particular time since I am no longer working on that site but in a staging version of it and to be honest for much that I truly appreciate it you helping out the way you’ve done it so far I rather take my case to a private support ticket (maybe your member’s forum) before I publicly disclose additional information about this particular case.

    Regardless of how you contact us, just be sure to let us know if you have any questions, we’re happy to help!

    Again I truly appreciate your effort, I used backupbuddy for many years under however they called the package suitable for freelancers but their business model is no longer convenient for me so that also plays a role in my decision of closely look at the packages that you have.

    So if backupbuddy didn’t change their pricing, you would still be using them? After trying Total Upkeep, if you have any feedback on Total Upkeep vs. BackupBuddy, I’d be very interested in hearing what you have to say.

    I do not think that you have a “create a staging site” thing as your competitor “wp time capsule”, right? Something like that would be fantastic (but that’s another case where their plans do not fit my need) for my case in this precise moment however my needs vary from case to case.

    We do actually have a staging site feature. We have an article here with more info: How To Create A WordPress Staging Site – feel free to post a comment on that article if you need help there.

    Basically, you can create a free WordPress testing environment at https://www.boldgrid.com/central/ and then use the Total Upkeep plugin to migrate your site there.

    Thanks again!
    – Brad

    Hi again guys, I am NOW trying to use your service professionally (I hired cloud WordPress by the way) but I was not able to clone the website during the weekend so I posted in your forum but the actual forum is a bit complicated.

    Can you double-check that I posted it in the right place?

    Is there any way that I can find what I posted? I can not find it… 🙁

    I wonder if should I open a different ticket? Can you please put your forum’s URL here so that I know where to post?

    I am trying to clone a site to cloud WordPress and I get this error:

    Incompatible Archive.: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 14 replies - 1 through 14 (of 14 total)
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