Hi medcorinc, please read the following post. Let us know if this helps you.
Kind regards
I have the same problem. Straight email works but form does not work. I only noticed this after the WordPress 3.9 upgrade. I switched to Contact 7 but had same problem. Is there a core problem? If so, what communication has there been with WordPress.
Thanks.
Hi @medcorinc and @wickedmike, did you read the post link in my reply above?
Hi MBRSOLUTION. I have followed the directions on your post and still am not receiving emails. I receive the test one when sending.
http://www.remaxfmmslopitch.ca
Hi @londonby, did you try the smtp plugin mentioned in the URL above? When did this problem begin on your website?
Regards
Hi @londonby, also can you try the following URL and focus on Troubleshooting Email section.
Kind regards
Hi everybody,
I got the same problem. After follwing the instructions on the troubleshooting section, I managed to make test emails to my private email accounts work with step 3, part c. “Email to” and “Return path address” are different addresses on the same domain as my website.
However, when I try to send a test email via the contact form on my site, I do not recieve any mail – neither does the mail arrive on my internal domain, nor do I get a confirmation email sent to my private adress.
The optional view/print email after sending does work however, if that’s of any help.
I’m using both the latest plugin and WordPress versions in their translated versions (German).
I really hope you can help me there.
Regards,
Rafael
Update: I’ve also tried to disable all other plugins, but it still won’t work.
Hi @jordh do you by any chance have a yahoo e-mail account? Or are you using a domain name e-mail account?
Kind regards
Hi mbrsolution,
no, I do not use a yahoo e-mail account. The main address I use is self-hosted like the homepage I use FSCF on, flugplatz@tagblatt.de. The return path address is my own address on the same domain.
Regards
Rafael
Hi @rafael, can you confirm that your e-mail is not going to your spam folder?
Regards
Hi mbrsolution,
it does not, the spam folder is empty.
By the way, I also don’t think it’s just a delay. Test emails reached reached my external private hoster immediately and all other internal emails are sent in no time.
Regards
Rafael
P.s.: I come to think, is there a way to check if the plugin has sent any mail in the first place? Like some “Sent mails” overview? This could help to identify the problem.
Hi Rafael, I am not aware if the plugin has such a feature available. The fact that very few report issues with the e-mails leads me to believe that it might be an issue with the server. Have you contact your host or server administrator for this issue?
Another question are you using PHP mail or SMTP?
Kind regards
Hello mbrsolution,
I finally managed to get it work after contacting our server administrator. It turned out that a small malconfigurationcaused the problem – Our mail server is located at our office, our homepage however is hosted on an external server location. Both domains are the same however, causing the website server to send the mails to itself (on the local IP 127.0.0.1) instead of delivering the message to our mail server. We fixed that now.
Anyway, thank you for your help. The troubleshooting helped me eliminate potential future issues.
Regards,
Rafael
Hi @rafael, I am happy to hear that you have fixed your issue. Well done!
Enjoy this great plugin.
Kind regards
